Handling Suicidal Conversations
This course will help employees apply the skills they learned on our Conversations with Vulnerable People course.
Listening Skills
Aimed at anyone who has regular contact with customers or colleagues, this course will encourage your people to uncover, improve and refine their listening skills.
Understanding and Responding to Anger
This course gives people the skills and confidence to respond sensitively and appropriately to people expressing anger or aggression.
Understanding and Responding to Grief
This course will help people recognise the common emotional responses to the typical stages of grief and give them the skills to respond to them sensitively and effectively.
Supporting Vulnerable People via the Written Word
The way we communicate is changing. Lots of people prefer to type, rather than talk, which makes it more important than ever for teams to know how to respond appropriately via the written word.
Recognising and Managing Trauma
This course will help participants develop their awareness of trauma and explore practical strategies to help themselves and others manage trauma.