Workplace staff training

Our courses are suitable for a range of workplace types and are built on shared learning, interaction and real-world application.

All our standard one day courses are suitable for up to 12 people

Conversations with vulnerable people

This course equips participants with the skills and confidence to have supportive and effective conversations with vulnerable people. This course is recommended for anyone whose role might bring them into contact with vulnerable people in distress.

Managing suicidal conversations

Give your people the skills and confidence to manage a conversation with someone who is having suicidal thoughts or showing signs of suicidal behaviour. This course is recommended for anyone whose role might bring them into contact with people and customers in distress.

Building resilience and wellbeing

Give people and teams the practical tools to build a toolkit of wellbeing strategies for now and the future, to help them response to challenges both at work and beyond.

Supporting Your Team (for Managers)

Managers play a really important role in supporting their people's emotional wellbeing. This course has been especially designed for managers to give them the tools and confidence to support their teams.

We know that no conversations, and no two organisations, are exactly the same. That's why we can work with you to tailor course content to your organisation's specific needs.

All our standard half day courses are 3 hours and suitable for a maximum of 12 participants.

Listening skills

Active listening is a vital skill at work and beyond. This course is suitable for those who have regular contact with customers, colleagues, clients and patients. Delegates leave with the confidence and tools to have conversations with confidence and sensitivity.

Supporting someone at risk of suicide

This course is perfect for organisations committed to developing their suicide prevention strategies. Give people the skills and confidence to have conversations with those at risk of suicide as well as the strategies to assess and respond to situations, and to keep someone safe.

Understanding and responding to anger

Anger can have a huge and long-lasting impact on people, including those responding to it. This course gives people who have contact with customers or patients who may express anger, to help manage situations effectively.

Supporting vulnerable people via the written word

The way we communicate is changing. As organisations grow their written channels - such as email or online chat - it's more important than ever for teams to know how to respond via the written word. This course helps people to manage written contacts with confidence and sensitivity.

Understanding and responding to grief

Grief is a deeply personal experience that many people will face. There are many different types of loss including loss of a loved one, the end of a relationship, job loss, or moving homes, and it's different for everyone. This course gives people the skills and understanding to recognise the main stages of grief and to respond to them with sensitivity.

Recognising and managing trauma

Trauma can have a long-lasting impact on people. Recognising and Managing Trauma will help participants develop their awareness of trauma and explore practical strategies to help themselves and others manage trauma.

We know that no conversations, and no two organisations, are exactly the same. That's why we can work with you to tailor course content to your organisation's specific needs.

Our Masterclass courses are for a maximum of six participants only.

Participants need to have attended at least one of the following courses: Conversations with Vulnerable People, Managing Suicidal Conversations or Listening Skills before attending the Listening skills - Masterclass.

Managing Suicidal Conversations - Masterclass

The Managing Suicidal Conversations Masterclass builds on attendees' existing knowledge and expertise gained in our previous courses, to equip anyone coming in direct contact with people experiencing suicidal thoughts and feelings with the enhanced skills to manage those potentially life-saving conversations.