If you would like to tell us something about the service you've received from Samaritans or a volunteer, you can tell us about it here.
Complaints and feedback about our service
We aim for the highest possible standard at all times, but if you had a negative experience of any kind, we welcome a conversation with you about it, and we want you to know we are here to listen.
At Samaritans we aim to maintain the highest possible standards in the way that we raise funds, however we recognise that we may not always get things right. When that’s the case, we welcome the opportunity to improve the way we work.
Complaints and feedback about our Lived Experience programme of work
We want your experience of working alongside us to be empowering and supportive, however if you have had a negative experience or would like to provide feedback to help us improve the way we work, then please get in touch.