Contact us
116 123 free from any phone
0330 094 5717 local call charges apply
36 Upper Northgate Street
Chester Cheshire CH1 4EF
Where we work
Chester, Ellesmere Port, Neston, Wrexham, Deeside
How we can help
We work with HMP Berwyn (Wrexham) prison to reduce suicide and self-harm in the prison.
If you'd like to talk to someone face-to-face in a quiet, private space, we're open weekdays 10am-6pm, weekends 10am-1pm. Unfortunately this service has been suspended because of the coronavirus oandemic.
Whatever you're going through, a Samaritan will face it with you. Nationally we're here 24 hours a day, 365 days a year.
We regularly visit local primary schools to talk about the vital importance of keeping emotionally healthy.
Opening hours
- Monday
- 10 a.m. – 6 p.m.
- Tuesday
- 10 a.m. – 6 p.m.
- Wednesday
- 10 a.m. – 6 p.m.
- Thursday
- 10 a.m. – 6 p.m.
- Friday
- 10 a.m. – 6 p.m.
- Saturday
- 10 a.m. – 1 p.m.
- Sunday
- 10 a.m. – 1 p.m.
Accessibility information
- Accessible toilets
- Wheelchair accessible
- Best to phone ahead if planning to visit.
Chester and District Samaritans have been willingly giving their time to help people in Chester, Ellesmere Port, Neston, Wrexham and Deeside for more than 50 years, every day of the year.
Chester Bus Campaign 2021 - Click Here
In 2019 we answered
- 19,129 phone calls
- 7454 emails and texts
We met people in our branch 28 times and reached out to approximately 9320 people outside of the branch.
And we're really proud to be part of the hugely respected national charity Samaritans, who drive our campaigns; the latest (June 2020 and ongoing) being ' Real People, Real Stories'.
COVID-19
Owing to the coronavirus pandemic, Chester Samaritans have regretfully stopped all Face to Face callers and other visitors to the branch, as well as all outreach work by branch volunteers within local communities. We will update these website details when this situation changes.
Callers can still phone the Samaritans for free on 116 123 or send an email to [email protected]
Meanwhile, do consider using easyfundraising every time you shop online to generate funds to help run our branch - at no cost at all to you! If you prefer, please use the 'Donate to this branch' link below.
Could you be a listening volunteer to support people when they most need it? Or help us as a fundraising Friend to raise the £85 a day it costs to keep our branch running (some of this comes from kind donations), contribute to the costs of our freecall number and publicise our community activities? Please go to the 'Volunteer at this branch' link below.
The below information is retained for when we're able to return to providing our normal non pandemic service :
Our Outreach Director ([email protected]) would love to hear from you if you would like to -
- organise an individual or group fundraising event for us
- arrange a talk about what we do
- offer us a table or pitch to promote our service at your event
Photo of the branch by kind permission of the Chester Blog.
Follow us on Twitter Tweets by @Devasamaritan
Our privacy statement
At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.
Branch news
View all branch newsVolunteers’ Week 1-7 June ‘21
1st June 2021
Bus Awareness Campaign
29th May 2021
Mental Health Awareness Week 10-16 May 2021
10th May 2021