Join the Samaritans Email Hub Volunteer Team in the West Highlands and Skye
Be there for people who desperately need someone
Listening volunteers are there for anyone who needs support. Every year, they spend over one million hours responding to calls for help and they can change the course of someone’s life. Join the Samaritans Email Hub and be part of our mission to provide support, hope, and encouragement to those who need it most.
As a Samaritans listening volunteer, you’ll have the opportunity to:
💚 Make a difference: Your support can help save lives and provide comfort to those in distress.
💚 Gain valuable skills: Enhance your communication, empathy, and resilience skills while making a positive impact on mental health.
💚 Create connections: Join a compassionate and supportive community of volunteers, and form meaningful connections with individuals across the country.
💚 Flexibility: As an Email Hub volunteer, you can volunteer from home and choose shifts that suit your schedule, making it easier to fit volunteering into your life.
Who We're Looking For
We are seeking dedicated individuals living in the West Highlands and Skye regions. As an Email Hub listening volunteer, we are looking for individuals who can use IT systems confidently and independently, and who possess the following qualities:
You’re willing to understand someone else’s point of view, even if it’s different from yours.
You’ll help maintain a friendly and supportive atmosphere
You’re comfortable with your own feelings and able to share another person’s feelings.
You’ll be careful with any information you’re told, and never share it outside Samaritans.
You won’t discriminate against anyone for any reason, including gender, race, sexuality, disability or political views.
You’re able to tell the truth even when it’s difficult – for example about the type of support we can offer people, even when they want more.
How to Apply
Complete the online application form
Provide your contact details and relevant information and choose a time to attend an online information session that suits you.
Attend an online information session
Once your application is received, we'll invite you to an informative session where you'll learn more about the Samaritans Email Hub, our mission, and the volunteer role. This session will provide valuable insights and answer any questions you may have before proceeding to the selection interview.
Attend a selection interview
After the information session, we'll schedule a selection interview to assess your suitability for the role and discuss your motivations and experiences further. We will ask you to reflect on these stop and think statements.
Complete our comprehensive training programme
If selected, you'll undergo our thorough training programme, equipping you with the skills and knowledge needed to support individuals via email effectively. Our Core Development training lasts 7 weeks and includes a weekly 3 hour session, held over Zoom, with digital topics completed in your own time.
Start volunteering for the Email Hub
Once trained, you'll join our dedicated team of volunteers. You’ll be supported by a mentor for your first few shifts, and you will start responding to emails from across the UK, offering hope and guidance to those in need
Take the First Step
Ready to make a difference? Apply now to become a listening volunteer at the Samaritans Email Hub and contribute to improving mental wellbeing across the UK.
If you have any questions or need further information, please contact us at: [email protected]
Together, we can provide a listening ear and support to those who need it most 💚