Find out more about visiting our branch to talk face to face.
If you're given the time and space to talk things through, you can find a way through your problems. Samaritans help you to explore your options so you can make decisions that are right for you.
What happens when you visit 25 The Park?
When you ring the bell or knock on the door, a volunteer will welcome you into the branch, and they or another volunteer will sit down with you as soon as they are available.
The session will take place in a quiet, comfortable room where you will be invited to talk about whatever is bothering you.
There is no time restriction and you don’t have to give us any of your personal information, like your real name, if you don’t want to.
Samaritans work on a basis of trust, this means that all calls, texts, emails and face to face interactions we have are confidential.
(to read more about confidentiality please visit https://www.samaritans.org/how-we-can-help-you/how-our-service-helps-you/confidentiality).
In the unlikely event that you meet the volunteer outside of the branch, the Samaritans volunteer will not acknowledge you unless you do so first – this is to respect your privacy and the confidentiality of your visit, unless you wish to recognise it.
Before visiting us please check the opening hours, as although we are able to answer your phone calls round the clock, we don’t keep all of our branches open all the time.
If you would like to find out more about what we do and how we could help, take a look at some of our resources: