Why do we need more Volunteers?
Samaritans of East Surrey is entirely dependent on voluntary support. Like any organisation the number of volunteers varies, people leave due to changes in work, family or other circumstances. It's a challenging experience and it can be very rewarding, knowing that you may have made a difference.
What training will I get?
We will ensure you are fully prepared for your role as a Samaritans volunteer. You will attend a series of training modules, a mix of Zoom and face-to-face by an excellent team of trainers. Within a group you will learn about active listening and different types of calls. You will take part in skills practice exercises and group discussion.
What Support will I get?
While training, the branch training team will provide you with the support and guidance needed to become a competent listening volunteer. During your first few months taking calls you will be paired with a mentor who will support you in putting into practice the skills you have learnt in training. Each duty you do, you are supported by a shift leader and a co-volunteer.
What commitment would I need to give?
Different duties are available during the day and night. We ask that each month you complete 15 hours on duty and that over the year this includes some Night shifts ( just 8 hours every other month or 4 hours each month).
I have a full-time job/other commitments during the day
– when can I do my duty?
Samaritans of East Surrey volunteers are from all walks of life, which includes having commitments/jobs during the day. We are very flexible in the time that you complete your duty. You need to fit in into your lifestyle, if this means doing your duty in the evening or weekend, then we are happy for you to do this.
Do I have to do a night shift?
Samaritans run a 24 hour emotional support helpline which needs to be manned throughout the night. In fact, demand from callers is at its greatest between 2am – 8am. Therefore it is essential we have volunteers available to take calls at that time.
Where will I be based whilst on duty?
All calls are taken at the Samaritans of East Surrey Centre at 4b, High Street, Reigate. This provides confidentiality for the caller and enables us to ensure there is support available for the volunteer if needed.
Where will the calls come from?
Calls may come from any part of the UK, even occasionally from abroad; email contacts in particular, frequently come from overseas.
What qualities are you looking for in a volunteer?
We are looking for people who can empathise with our callers and be caring and understanding of their situation. You don't need formal qualifications or previous experience, but a natural ability to listen and remain open-minded are essential.
Find out more
If you would like to find out more, then please take up our invitation to attend one of our "Discover Samaritans" events where you will be able to find out more about volunteering and the work that we do. You will find a welcoming environment and will be able to explore whether Samaritans is the right place for you.