Manchester

Manchester and Salford Samaritans

Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

72-74 Oxford Street
Manchester M1 5NH AdminOnly>[email protected]

How we can help

Listening service

We have listening volunteers available around the clock every day of the year to offer confidential emotional support

Schools outreach

Volunteers go out to visit young people from the ages of 6 up to 21 to talk about the importance of looking after our emotional health

Prisons outreach

We train prisoners to become listeners and then we offer them support on a weekly basis as part of our national prisons programme

Manchester Sams Logo2.jpg

Welcome to the Manchester and Salford Samaritans Branch website and you can follow us on Twitter @SamsManchester



Latest News from Manchester & Salford Samaritans

Support Volunteer Vacancy – Manchester Samaritans are looking for a Handy-Person

We are currently seeking a support volunteer to fill the role of Handy-Person to help our branch with general maintenance tasks for 3-4 hours each week. Branch location is at 72-74 Oxford Street, Manchester M1 5NH. Click here for more.


About Manchester & Salford Samaritans

The Manchester and Salford branch was founded in 1962 and our volunteers come from Manchester, Salford and the surrounding areas. Nearly 200 volunteers answer more than 120 callers every day, from our branch in Oxford Road, Manchester

Samaritans volunteers are Listening Volunteers or Support Volunteers, working together to support callers, lead by Co Directors Martine and Lesley. Listening volunteers answer phones or emails, and Support Volunteers assist in Fund Raising, Publicity, Admin , IT, and Building maintenance

The Samaritans vision is that fewer people die by suicide and the Samaritans are there for anyone who needs someone at a difficult time, by providing emotional support through telephone calls and emails. To contact the Samaritans, callers phone the Samaritans freephone number 116 123 or email [email protected]

Our volunteers are ordinary people who give their time freely to be there for our callers at times of need. We are all passionate about providing caller support, and also work hard to increase awareness of the Samaritans in our local communities. To do this, volunteers give talks, work in schools, prisons, workplaces and other organisations, work with the media, and work in partnership with organisations such as Network Rail. All our volunteers are unpaid

  • During to the current Covid pandemic the Samaritans have been recognised as a critical support service, and Manchester and Salford branch has remained open throughout to support callers
  • However due to covid safety guidelines, all face to face appointments at the branch have been stopped until further notice
  • We have also received unprecedented numbers of volunteering enquiries, so we have also stopped volunteering recruitment until further notice


Their are substantial costs to maintain and run our branch, such as premises, telephone, heating, lighting and other running costs, to support over 42,000 callers who contact us each year

Branch directors, Martine and Lesley, say that local fund raising is critical to enable the branch to continue to provided such much needed support for callers

We would welcome any donations, large or small and all will make a difference in helping the Manchester & Salford Samaritans continue to support our callers through difficult times. We appreciate and welcome all individual donations and donations from community fundraising events

You can also donate via text from your mobile phone. Text MCRSAMS 5 to 70450 which will donate £5 to our branch. Substitute the 5 with any amount of your choice.

You can also click on the "Donate" link at the bottom of this page, which takes you to our "Just Giving Page", and any donations will be extremely welcome.

We would also welcome contact from individuals or organisations who may be interested in helping with fund raising, by emailing the branch at [email protected] or by writing to the Director, Manchester & Salford Samaritans, 72-74 Oxford Street, Manchester M15NH


Previous Manchester & Salford Branch news

  • Celebration of 30 years of the Listener Scheme. Click here for more.

  • We spent the day at Manchester Piccadilly train station for World Suicide Prevention Day to raise awareness of the event.
  • "Talk to Us" event team at Victoria station, Manchester Sat 24 July. Click here for more.

  • A big thank you from Martine and Lesley, branch Directors to all our volunteers for keeping the branch open for our callers during all lockdowns
  • Thank you to the Community Health Partnerships for donating hand sanitisers, to Mo Marzouk from "I Saw It First" for donating hand sanitisers, masks and gloves, and to John Addison and Dave Phillips at Euro Car Parks for providing car parking for volunteers
  • Branch volunteer Mandy was featured in November's Good Housekeeping magazine after being nominated for her outstanding help always shown to others
  • A huge thank you and well done to volunteers Katy, Jenny F, Jenny M, Charlotte, Shazia, Christine, Marielle, Ahmed and Gordon, who completed the Samarathon in July and raised over £2000 towards branch refurbishment

Read about more branch news by clicking here Branch News.


Volunteers training, and branch expectations

New Listening Volunteers are trained in key Samaritans Listening Skills, then mentored and guided through the process of becoming a full Samaritans volunteer. In return, volunteers are expected to be available for all training and mentoring, and then for regular weekly shifts

We hope to restart volunteer recruitment soon and futher details will be posted on this website

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Working Outside The Branch In and around Manchester & Salford

Manchester & Salford Samaritans give talks, presentations and workshops to raise awareness of the Samaritans, including:

  • Samaritans - Who we are what we do
  • The Power Of Listening
  • Wellbeing In The Workplace

Information Stands - We can set up an information stand at your event to raise awareness of Samaritans

Emotional Support - We can provide emotional support at an event that may be challenging for people. For example we provided listening volunteers in St Peter's Square after the Manchester Bombing and in the city centre a year later

We can offer"post-vention" support to organisations in the community, including schools, colleges and universities where they have experienced a suicide

National Campaigns - We promote national Samaritans campaigns such as Brew Monday, Small Talk Saves Lives and Real People Real Lives across Manchester and Salford.

Schools, Colleges and Universities - We regularly work in schools, colleages and universities offering sessions on emotional intelligence, listening skills and peer support

Local Events - we support local events such as the Pride March and Smarathon. If you would like Samaritans to attend your event, just let us know details

Working in HMP Manchester (Strangeways) and HMP Forrest Bank Prisons

Manchester Branch supports prisoners at both HMP Manchester (Strangeways) and HMP Forrest Bank through Listener Schemes. The Listener Scheme is a peer support scheme. We select, train and support prisoners to offer confidential emotional support to their fellow inmates

Please contact us if you would like us to come to your workplace, organisation, school, college or community group to offer any of these services by emailing [email protected] or by writing to Director, Manchester & Salford Samaritans, 72-74 Oxford Street, Manchester M15NH


Our privacy statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.


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Manchester and Salford Samaritans is a Charitable Incorporated Organisation registered in England and Wales (1173721)