Manchester and Salford Samaritans

Contact us

116 123 free from any phone

72-74 Oxford Street
Manchester M1 5NH [email protected]

8:30 a.m. – 8 p.m.
8:30 a.m. – 8 p.m.
8:30 a.m. – 8 p.m.
8:30 a.m. – 8 p.m.
8:30 a.m. – 8 p.m.
8:30 a.m. – 8 p.m.
8:30 a.m. – 8 p.m.

About Manchester & Salford Samaritans

This branch has been providing emotional support to people in Manchester and Salford and beyond since 1962. Callers can contact us by telephone, by email, by text or in person face to face at the branch. The phone lines are open from 8am to 3am every day and the branch is open for face to face callers from 8.30am to 8pm every day. Our volunteers work very hard to make sure that the branch is open during these times. Unfortunately if we don't have anyone available for a shift we may sometimes have to close the branch.

Raising funds for our branch can be fun!

Each year our branch receives over 42,000 calls for support. We need your support to help us to make sure we can be there for anyone who needs us.

There are so many ways you can raise money for our branch. We welcome all donations and community fundraising events.

You can click on the "Donate" link at the bottom of this page, which takes you to our "Just Giving Page", and any donations will be extremely welcome.

We also like to meet our community fund raisers so we aim to invite people who have raised money to various social events during the year. See our latest cake sale at Trafford Council where our Director, Robert Jackson gave a talk. Many thanks to everyone involved in this successful community fundraising event.

Volunteering in our Branch

Everyone in the branch from Robert our Director to our part time fundraisers are volunteers. We currently have over 160 volunteers. Most of our Samaritans are Listening Volunteers who provide emotional support to our callers. But we do have Support Volunteers who help us in many other ways. Our Support Volunteers help us with administration, fundraising, IT support and building maintenance for example. If you are interested in volunteering with us either as a Listening Volunteer or as a Support Volunteer then please click the "Volunteer at this branch" link at the bottom of this page.

We have three intakes of new volunteers each year and it takes approximately six months to become a Full Samaritan. The journey to becoming a Samaritan begins with Samaritans Initial Training (SIT 1.) This training has 9 modules and takes approximately six weeks. The sessions are held at the branch on weekday evenings and during the day at weekends.

After successfully completing SIT 1 new volunteers begin a mentoring period where they take calls under the guidance of a mentor. Once the mentoring period is completed the new volunteer becomes a Probationer and they can sign on to do shifts with an experienced Samaritan. During the mentoring and probationary period the new volunteer completes Samaritans Initial Training 2 (SIT2). This is four modules usually done in the evening at the branch.

Once the new volunteer has completed both SIT 1 and SIT2 and successfully worked through the mentoring and probationary period (with a minimum of 6 shifts and an overnight shift), they become Full Samaritans and members of the branch. At this stage the new volunteers can sign up for any shift that fits in with the time they have available .

Our volunteers are offering the branch the gift of their time for our callers. We recognise that people have many other demands on their time so we make the rota system very flexible and as easy as possible to sign up. The listening shifts are 3 hours long and start at 8am every day. Volunteers can sign up electronically from their phones to do shifts at the times that work best for them. Most volunteers aim to do one shift a week. But we fully understand that this isn't always possible for everyone.

Our Overnight Shifts are from 11pm to 3am and most volunteers do an Overnight Shift once every six weeks. The Overnight Shifts are fixed to fit in with volunteers other commitments. Those volunteers who are unable to do Overnights for whatever reason tend to give the branch extra day shifts.

Before applying we do ask that potential volunteers will be available to complete all the aspects of training and the required number of mentoring shifts within a specified time. Once a volunteer is a Full Samaritan we are very flexible about shifts. However the training and mentoring period do require regular weekly time commitments for approximately four months to be completed. So if anyone has other major commitments coming up or can't make the training dates shown below it is probably best to delay your application until your diary allows the time it will take to become a Samaritan.

The dates for the next new intakes during 2019/20 to do Samaritans Initial Training are listed here.

Intake 3 2019

This intake is currently on induction training. Mentoring and further training for this group will take place during November and December.

Intake 1 2020

Module 0&1 - Sunday 2nd Feb, Module 2 - Wed 5th Feb, Module 3 - Sun 9th Feb, Module 4 - Sun 16th Feb, Module 5 - Sun 23rd Feb, Module 6 Wed 26th Feb. Module 7 - Sun 1st March, Module 8&9 Sun 8th March

Mentoring and further training for this group will take place during March and April.

Being a Samaritan is a very rewarding and valuable role and we look forward to welcoming new volunteers to our branch.

Working Outside The Branch In Manchester & Salford

An important part of Samaritans work is to reach out to people in the community and work with other organisations to raise awareness of what we do and to offer support. Here are a selection of the activities our Outreach Team can offer.

Talks, Presentations And Workshops we offer

  • Samaritans - Who we are what we do
  • The Power Of Listening
  • Wellbeing In The Workplace

Information Stands - We can set up an information stand at your event to raise awareness of Samaritans

Emotional Support - We can provide emotional support at an event that may be challenging for people. For example we provided listening volunteers to be available in St Peter's Square just after the Manchester Bombing and we provided listening volunteers to be available at the event in the city centre one year later. We can also give post-vention support to an organisation, especially schools and colleges if there has been a suicide.

National Campaigns - We promote the various Samaritans national campaigns such as Brew Monday, Small Talk Saves Lives and Real People Real Lives across the city.

Schools, Colleges and Universities.

Our Education Team regularly work in schools offering sessions for students on emotional intelligence and listening skills. We have also worked with university students help them support their peers.

Local Events - we like to support local events. For example we usually have a large group of Samaritans on the Pride March.

Please get in touch if you would like us to come to your office, company, school, college or community group to offer any of these inputs.

Our Work in HMP Manchester (Strangeways) and HMP Forrest Bank

Manchester Branch supports prisoners at both HMP Manchester (Strangeways) and HMP Forrest Bank through Listener Schemes. The Listener Scheme is a peer support scheme. We select, train and support prisoners to offer confidential emotional support to their fellow inmates.

You can follow us on Twitter @SamsManchester


Manchester and Salford Samaritans, a charity registered in England (1173721). Manchester and Salford Samaritans is a recognised branch of Samaritans.