Manchester and Salford Samaritans

Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

72-74 Oxford Street
Manchester M1 5NH AdminOnly>[email protected]

How we can help

Listening service

We have listening volunteers available around the clock every day of the year to offer confidential emotional support

Schools outreach

Volunteers go out to visit young people from the ages of 6 up to 21 to talk about the importance of looking after our emotional health

Face to face

We provide a face to face facility at the branch during opening hours

Prisons outreach

We train prisoners to become listeners and then we offer them support on a weekly basis as part of our national prisons programme

8 a.m. – 9 p.m.
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About Manchester & Salford Samaritans

This branch has been providing emotional support to people in Manchester and Salford and beyond since 1962.

We serve as a listening ear for our community, with ordinary people supporting those struggling to cope, round the clock, every single day of the year.

From our base in Central Manchester, we offer emotional support in person, by telephone, and by email. The phone lines and email support are available 24/7 and the branch is open for face to face callers from 8am to 9pm every day. Our volunteers work very hard to make sure that the branch is open during these times. Unfortunately if we don't have any volunteers on duty, we may not be able to see you in person.

Latest news from the Samaritans about Coronavirus, click here

Virus Pandemic

Due to the virus pandemic, Manchester Samaritans have very regretfully stopped all Face to Face Callers and all other visitors to the branch. We have also stopped all outreach work by branch volunteers within local communities, and postponed all volunteer recruitment, for the time being. We will update these website details when this situation changes.

Callers can still phone the Samaritans for free on 116 123 or send an email to [email protected]

Other News

Our volunteers Robert, Ben and Nadia were at the #LGBTHM2020 Manchester Metropolitan University event on 27th February to raise awareness for LGBT+ History month. They were there spreading words of kindness and listening to anyone who just needed to talk.

Manchester and Salford Samaritans volunteers were present at the "For Martha" Memorial Event in Manchester on 1st February.

Raising funds for our branch can be fun!

Each year our branch receives over 42,000 calls for support. We need your support to help us to make sure we can be there for anyone who needs us.

There are so many ways you can raise money for our branch. We welcome all donations and community fundraising events.

You can click on the "Donate" link at the bottom of this page, which takes you to our "Just Giving Page", and any donations will be extremely welcome.

We also like to meet our community fund raisers so we aim to invite people who have raised money to various social events during the year. See our cake sale at Trafford Council where our Director, Robert Jackson gave a talk. Many thanks to everyone involved in this successful community fundraising event.

Volunteering in our Branch

Everyone in the branch from Robert our Director to our part time fundraisers are volunteers. We currently have over 160 volunteers. Most of our Samaritans are Listening Volunteers who provide emotional support to our callers. But we do have Support Volunteers who help us in many other ways. Our Support Volunteers help us with administration, fundraising, IT support and building maintenance for example. If you are interested in volunteering with us either as a Listening Volunteer or as a Support Volunteer then please click the "Volunteer at this branch" link at the bottom of this page.

We have three intakes of new volunteers each year and it takes approximately six months to become a Full Samaritan. The journey to becoming a Samaritan begins with induction called Core Development - a mix of short online modules you can complete at home, and Face to Face attendances at our branch over six successive Sundays.

After successfully completing Core Development new volunteers starts shifts under the guidance of a mentor who supports and guides them through their first caller contacts . Once mentoring is completed the new volunteer becomes a Probationer and can then sign on for regular shifts with an experienced Samaritan. During the mentoring and probationary period the new volunteer completes further Training, called Embedded Development, currently consisting of four further modules.

Once the new volunteer has completed Core Development, Embedded Development, mentoring, and probation (mentoring and probation is minimum of 6 shifts and an overnight shift), they become full Samaritans, and members of the branch. At this stage, the new volunteers are asked to sign up for regular shifts, for many weekly, and one overnight shift (11pm-3am) every 6 weeks. We do provide local taxi support home at the end of an overnight shift as appropriate.

Our volunteers are offering the branch the gift of their time for our callers. We recognise that people have many other demands on their time so we make the rota system flexible and as easy as possible to sign up. The listening shifts are 3 hours long and start at 8am every day. Volunteers can sign up online to do shifts at the times that work best for them. Most volunteers do one shift a week. But we are flexible, and fully understand that this isn't always possible.

Our Overnight Shifts are from 11pm to 3am and most volunteers do an Overnight Shift once every six weeks. The Overnight Shifts are fixed to fit in with volunteers other commitments. Those volunteers who are unable to do Overnights for whatever reason tend to give the branch extra day shifts.

Before applying we do ask that potential volunteers will be available to complete all the aspects of training and the required number of mentoring shifts within a specified time. However the training and mentoring period do require regular weekly time commitments for approximately four months to be completed. So if anyone has other major commitments coming up or can't make the training dates shown below it is probably best to delay your application until your diary allows the time it will take to become a Samaritan.

The dates for the next new intakes during 2020 to do Samaritans Initial Training are listed here.

Intake 2 2020

The second intake of new volunteers in 2020 attend six half day face to face training sessions at our Manchester branch, 10am to 2pm, over six successive weekend Sundays, provisionally starting in early October 2020. In addition to these six weekly sessions at our branch, there will also be five online training modules for new volunteers to complete at home.

Following initial training, new volunteers attend weekly shifts of 3 hours in the branch, with a mentor (dates/times are agreed with your mentor) for 4-6 weeks, and then several months as a Probationer on regular shifts. After successfully completing probation, new volunteers become full Listening Volunteers.

Being a Samaritan is a very rewarding and valuable role and we look forward to welcoming new volunteers to our branch.

Working Outside The Branch In Manchester & Salford

An important part of Samaritans work is to reach out to people in the community and work with other organisations to raise awareness of what we do and to offer support. Here are a selection of the activities our Outreach Team can offer.

Talks, Presentations And Workshops we offer

  • Samaritans - Who we are what we do
  • The Power Of Listening
  • Wellbeing In The Workplace

Information Stands - We can set up an information stand at your event to raise awareness of Samaritans

Emotional Support - We can provide emotional support at an event that may be challenging for people. For example we provided listening volunteers to be available in St Peter's Square just after the Manchester Bombing and we provided listening volunteers to be available at the event in the city centre one year later. We can also give post-vention support to an organisation, especially schools and colleges if there has been a suicide.

National Campaigns - We promote the various Samaritans national campaigns such as Brew Monday, Small Talk Saves Lives and Real People Real Lives across the city.

Schools, Colleges and Universities.

Our Education Team regularly work in schools offering sessions for students on emotional intelligence and listening skills. We have also worked with university students help them support their peers.

Local Events - we like to support local events. For example we usually have a large group of Samaritans on the Pride March.

Please get in touch if you would like us to come to your office, company, school, college or community group to offer any of these inputs.

Our Work in HMP Manchester (Strangeways) and HMP Forrest Bank

Manchester Branch supports prisoners at both HMP Manchester (Strangeways) and HMP Forrest Bank through Listener Schemes. The Listener Scheme is a peer support scheme. We select, train and support prisoners to offer confidential emotional support to their fellow inmates.

You can follow us on Twitter @SamsManchester

Our privacy statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.


Manchester and Salford Samaritans, a charity registered in England (1173721). Manchester and Salford Samaritans is a recognised branch of Samaritans.