About us

About Samaritans

Every six seconds, somebody contacts us. Ten times a minute, we can help someone turn their life around. That’s a privilege, and a huge responsibility.

Our research

Samaritans is committed to carrying out high quality research. Find out about our research projects.

What's different about Samaritans?

Round the clock

We’re there for people when they need us, which could be any time of day or night.

People talk to us for as long as they like, as many times as they like.

We don't rush, interrupt or push anyone out of the door. We let people lead the conversation at their own pace.

There's no waiting lists, and no assessments.


We want you to feel safe while talking to us, so you can tell us how you’re really feeling. That’s why we take your confidentiality very seriously.

For some, we’re the only place they can turn to without fear of judgement.

For others that might worry about burdening friends or family, we offer a safe place to turn.

Further information on our confidentiality can be found here.

We'll talk about difficult issues

We don’t skirt around issues, and we’re not afraid to go into deep and difficult areas.

Sometimes just having the acceptance from someone that what they say won’t be judged is enough to help people open up, and is such a relief to them.

The fact that somebody understood, did not criticise, did not palm me off, did not judge or advise... gave me back my confidence in me as a person.

Samaritans caller

We visit people locally

We don’t just wait for people to get in touch with us – we make sure as many people as possible know who we are and how we can help them.

We reach 228,370 people a year in schools, hospitals and the homeless.

It’s because of your support that we are able to visit your local communities.