SHUSH listening tips
Samaritans wants to encourage people to listen to the really
important things their friends, family and colleagues need to tell
them, and to actually devote some time and attention to being
When people feel listened to, it can save a life.
Become a better listener with our SHUSH listening tips.
Samaritans’ Listening Tips – or SHUSH - have been devised using the 60 years of expertise in listening Samaritans has built up through its workforce of more than 20,000 volunteers.
SHUSH is Samaritans’ starting point for you to be a better listener. When I speak to people as a volunteer, I use these tips to create the necessary space for people to talk. As another benefit, my personal relationships have been transformed by my ability to be a better listener. You have to practise and you have to make them a habit but print them out and use them. I can guarantee you will learn new things about those around you.
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