Active listening is a vital skill at work and beyond and can help us to better support those around us.
Listening skills
This course is to equip participants with the six key skills for active listening: asking open questions, reacting with empathy, short words of encouragement, reflecting, clarifying and summarising. This course is CPD certified
Course duration: half day; 9.30am-12.30pm or 13.30pm – 16.30pm, delivered via Zoom.
Date: 15/07/2026 - 9.30am-12.30pm
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Date: 05/08/2026 - 13.30pm – 16.30pm
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Date: 29/09/2026 - 9.30am-12.30pm
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Date: 12/10/2026 - 9.30am-12.30pm
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Date: 11/11/2026 - 13.30pm – 16.30pm
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Date: 18/12/2026 - 9.30am-12.30pm
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Date: 06/11/2027 - 9.30am-12.30pm
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I would advise anyone that if given the chance to attend one of these courses then grasp it with both hands. One of the best training sessions that I have attended in my 36 years of railway employment.
Course delegate, Network Rail