Welsh language services Pilot

This is a new service. For urgent support please call 116 123.

If you would like emotional support in Welsh, we have a Welsh Language Line which is free to call. We also have a letter writing service in Welsh.

Opening hours

Every day 7pm - 11pm

Write us a letter

Writing a letter can be a personal and safe way for you to get your feelings across. It might be too upsetting to talk about certain things on the phone, and writing everything down can help you work through it.

If you don’t have easy access to a computer or telephone, or just don’t like email or talking on the phone, you can write to us for free here:

Freepost RSRB-KKBY-CYJK
Chris
PO Box 9090
STIRLING FK8 2SA

You can explain your situation in as much detail as you feel comfortable with and we'll aim to reply within 7 days. A hand-written response that you can keep and refer to may also suit you better.

Sometimes people worry that they can't write well. You don’t need to worry about spelling, grammar or the quality of your handwriting. You can write freely, without embarrassment or fear of being judged.

Find the service that's right for you...

Call us

Whatever you're going through, call us free any time, from any phone, on 116 123.

Benefits

  • Free
  • One-to-one
  • Open 24 hours a day

Maybe not if...

  • You have patchy phone signal
  • You prefer to write things down
  • You're looking for advice

Write a letter

Sometimes writing down your thoughts and feelings can help you better understand them.

Benefits

  • Free
  • Time to compose your thoughts
  • Time to reflect between letters

Maybe not if...

  • You need urgent support right now
  • You have no fixed address
  • It's hard for you to post a letter

Write to us

Chris

Freepost RSRB-KKBY-CYJK

PO Box 9090

STIRLING

FK8 2SA

Write to us Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING, FK8 2SA
Find out more

Email us

Sometimes writing down your thoughts and feelings can help you understand them better.

Benefits

  • Time to compose your thoughts
  • No need to respond right away
  • Work things through over time

Maybe not if...

  • You need urgent support right now
  • You want to talk things through in one go
  • You want to speak to the same person throughout

[email protected]

Response time: 24 hours

[email protected] Response time: 24 hours
Find out more

Welsh language

If you would like emotional support in Welsh, we have a Welsh Language Line which is free to call. We also have a letter writing service in Welsh.

Self-help app

Keep track of how you're feeling, and get recommendations for things you can do to help yourself cope, feel better and stay safe in a crisis

Benefits

  • Free
  • Work things through in your own time
  • You don't need to speak to anyone if you're not ready

Maybe not if...

  • You need urgent help right now
  • You want to speak to a volunteer
  • Your internet connection is unreliable

Call 116 123 to get support over the phone or

view other ways to get in touch