We retired our text service on 4th February 2020.
We're still here to listen, any time, day or night.
If you'd prefer to write down your thoughts you can email us or write us a letter. For a fast response, it's best to call us on 116 123. You can also talk to a Samaritan in person at your local branch. You can find out a bit more about each of these services below.
If you would prefer to text, support is available from SHOUT, the 24/7 UK text service for people in crisis, on 85258. You can find out more about their service on the SHOUT website.
Other sources of help are also available.
Find the service that's right for you...
Call us
Whatever you're going through, call us free any time, from any phone, on 116 123.
Benefits
- Free
- One-to-one
- Open 24 hours a day
Maybe not if...
- You have patchy phone signal
- You prefer to write things down
- You're looking for advice
Call us any time, day or night 116 123
Write a letter
Sometimes writing down your thoughts and feelings can help you better understand them.
Benefits
- Free
- Time to compose your thoughts
- Time to reflect between letters
Maybe not if...
- You need urgent support right now
- You have no fixed address
- It's hard for you to post a letter
Write to us
Freepost SAMARITANS LETTERS
Email us
Sometimes writing things down and taking some time to reflect can help you understand them better.
Benefits
- Time to compose your thoughts
- No need to respond right away
- Work things through over time
Maybe not if...
- You need urgent support right now
- You want to talk things through in one go
- You want to speak to the same person throughout
[email protected]
Response time: It may take several days to get a response by email
Welsh language
If you would like emotional support in Welsh, we have a Welsh Language Line which is free to call. We also have a letter writing service in Welsh.
Self-help app
Keep track of how you're feeling, and get recommendations for things you can do to help yourself cope, feel better and stay safe in a crisis
Benefits
- Free
- Work things through in your own time
- You don't need to speak to anyone if you're not ready
Maybe not if...
- You need urgent help right now
- You want to speak to a volunteer
- Your internet connection is unreliable
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Talk to us on the phone
Whatever you're going through, call us free any time, from any phone, on 116 123.
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