Text us Pilot

This is a new service. For urgent support please call 116 123.

We retired our text service on 4th February 2020.

Call 116 123 for free 24/7

Calling is the quickest way to get through to a Samaritan

We retired our text service on 4th February 2020.

We're still here to listen, any time, day or night.

If you'd prefer to write down your thoughts you can email us or write us a letter. For a fast response, it's best to call us on 116 123. You can also talk to a Samaritan in person at your local branch. You can find out a bit more about each of these services below.

If you would prefer to text, support is available from SHOUT, the 24/7 UK text service for people in crisis, on 85258. You can find out more about their service on the SHOUT website.

Other sources of help are also available.

Find the service that's right for you...

Call us

Whatever you're going through, call us free any time, from any phone, on 116 123.

Benefits

  • Free
  • One-to-one
  • Open 24 hours a day

Maybe not if...

  • You have patchy phone signal
  • You prefer to write things down
  • You're looking for advice

Write a letter

Sometimes writing down your thoughts and feelings can help you better understand them.

Benefits

  • Free
  • Time to compose your thoughts
  • Time to reflect between letters

Maybe not if...

  • You need urgent support right now
  • You have no fixed address
  • It's hard for you to post a letter

Write to us

Chris

Freepost RSRB-KKBY-CYJK

PO Box 9090

STIRLING

FK8 2SA

Write to us Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING, FK8 2SA
Find out more

Email us

Sometimes writing down your thoughts and feelings can help you understand them better.

Benefits

  • Time to compose your thoughts
  • No need to respond right away
  • Work things through over time

Maybe not if...

  • You need urgent support right now
  • You want to talk things through in one go
  • You want to speak to the same person throughout

[email protected]

Response time: 24 hours

[email protected] Response time: 24 hours
Find out more

Welsh language

If you would like emotional support in Welsh, we have a Welsh Language Line which is free to call. We also have a letter writing service in Welsh.

Self-help app

Keep track of how you're feeling, and get recommendations for things you can do to help yourself cope, feel better and stay safe in a crisis

Benefits

  • Free
  • Work things through in your own time
  • You don't need to speak to anyone if you're not ready

Maybe not if...

  • You need urgent help right now
  • You want to speak to a volunteer
  • Your internet connection is unreliable

Call 116 123 to get support over the phone or

view other ways to get in touch