How our service helps

If you're given the time and space to talk things through, you can find a way through your problems.

Samaritans help you to explore your options so you can make decisions that are right for you.

People make contact with Samaritans for many different reasons.

Here, two previous callers talk about what led to them getting in touch with Samaritans, and how that phone call helped change their life for the better.

Why Samaritans?

We're carefully trained to put aside any personal beliefs. We won't give you a label, a diagnosis or a prescription.

And because you're talking to a stranger, you don't have to worry about our feelings.

The volunteer I spoke to was very kind, and within five minutes I felt completely comfortable. He let me talk and never once tried to tell me what to do.

We’re always here

We’re always open, round the clock, every single day of the year.

We're confidential

We want you to feel safe while talking to us, so you can tell us how you’re really feeling. That’s why we take your confidentiality very seriously

Speaking to Samaritans gave me the reassurance I needed that everything would be ok.

We support everyone

Our name is an historical accident.

When the Daily Mirror first found out about our service, they described us as “Good Samaritans”, and the name stuck.

You do not have to be religious in any way to volunteer or to get in touch – we talk to people of all faiths and of no faith.

Volunteers do not impose their own religious, political, philosophical beliefs on anyone who contacts us.