Contact us
116 123 free from any phone
Varah House
19 St Stephen’s Square
Norwich NR1 3SS
Where we work
Norwich
How we can help
Opening hours
- Monday
- 9 a.m. – 8 p.m.
- Tuesday
- 9 a.m. – 8 p.m.
- Wednesday
- 9 a.m. – 8 p.m.
- Thursday
- 9 a.m. – 8 p.m.
- Friday
- 9 a.m. – 8 p.m.
- Saturday
- 9 a.m. – 8 p.m.
- Sunday
- 9 a.m. – 8 p.m.
Accessibility information
- Accessible toilets
- Wheelchair accessible
Norwich Samaritans have been supporting Norwich and central Norfolk for 58 years.

Every year, our 180 volunteers give over 20,000 hours to support those struggling to cope.
In 2021, we:
- took 21,855 calls for help, spending 6,894 hours on the phone
- replied to 2,953 emails
- took 1,230 online chats
What's going on in Norwich?
As well as delivering our listening service, we support HMP Norwich and HMP Bure by training prisoners to provide emotional support to their peers.
Our Outreach team regularly deliver talks and/or training at schools, local employers and community groups.
We also have two charity shops that help us to raise funds and awareness of our service in the local community. And of course, we host the occasional fundraiser.
Want to volunteer?
Our next information and selection event is on Saturday 20 January at 1:30pm.
If you're interested in volunteering with us in any way, including being a shop, support or a listening volunteer please do get in touch.
If you're a great DIYer, can help with driving our van or fundraising then we'd love to have you.
Our listening volunteers can't be there for our callers without the fantastic skills that our shop and support volunteers have to offer.
You can read a little more on the main Samaritans' website here.
If you would like to volunteer and offer your services in any way, please register your interest by clicking the button below or emailing us at [email protected]
Our privacy statement
At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.
Branch news
View all branch newsSamaritans join forces at Norwich City mental health charity night
28th January 2023
Norwich Samaritans are here for those who #breakthesilence this winter
14th December 2022
Norwich Samaritans moves for first time in 58 years, starts branch refurb to support 30,000 more a year
8th October 2022