What happens when you call us

What happens when you call us:

1. A volunteer will answer

All our volunteers are trained to provide emotional support and give you the space you need to talk about what’s troubling you.

2. You talk, we listen

We listen to you and help you talk through your concerns, worries and troubles.

We’ll focus on your thoughts and feelings rather than going into the details, so we may ask questions to help explore how you feel.

Most people aren't suicidal

Most people who contact us are not suicidal. When you talk to us, we will give you an opportunity to talk about any thoughts or feelings you have, whatever they may be.

Sometimes even hearing a supportive voice can give you that little bit of strength to keep going.

We won’t tell you what you should do.

We won’t make decisions for you, and we'll support the decisions you make. 

You are the expert on your own life. Our advice or opinions are not important.

It’s not about us

We won’t talk about ourselves, even if you ask us to. We’re there to give you time, space and support – you don’t need to ask how we are, or give us time in return.

We don’t impose any personal attitudes or beliefs on you. We’re not religious. The link between our name and any religious text is completely coincidental.

3. Ending the conversation

You can end the conversation when you’re ready to.