Our 'Learn to Listen' workshop explores how you can listen more effectively to your colleagues and introduces the tools and approach Samaritans use to support people in emotional difficulty
Samaritans are specialists in listening.
Our listening volunteers provide confidential emotional support to our callers, giving them the time and space to express their feelings in a non-judgemental, confidential setting.
Better Listening is the Cornerstone of a Compassionate Culture
Developing compassion can improve workplace culture and employee wellbeing.
Compassionate workplaces have been positively linked to personal and work-related outcomes, including:
- Positive emotions (at an individual, team and organisational level).
- A decrease in job-related stress and increased affective organisational commitment (positive emotions towards the organisation, linking to organisational behaviours such as turnover intentions)
- Increased psychological wellbeing.
- Outside of workplace settings, significant moderate effects for compassion interventions and decreased depression, anxiety and psychological distress
Compassion involves an authentic desire to help others and it starts by being attentive to what people really need through effective listening. This can have a profound effect on how someone feels and, importantly, the quality of their own thinking.
The ‘Learn to Listen’ Workshop
Samaritans developed the ‘Learn to Listen’ workshop following the Grenfell Tower fire. It was created as a response to help the keyworkers support one another to deal with and offload the emotional trauma they experienced.
We have since developed the training and now provide this to all sorts of organisations in the public, private and not-for profit sectors. The workshop explores how you can listen more effectively to your colleagues and introduces the tools and approach Samaritans use to support people in emotional difficulty.
Our expert team of listeners will help you to
- discuss your organisation’s expectations and concerns in advance
- explore barriers to talking and listening in the workplace
- understand how we can give everyone a chance to support and listen to those around them
The session is currently delivered through Zoom (due to Covid restrictions) and is an active workshop with up to 12 delegates spending approximately 2 hour in group or paired discussion. There are also two breaks totalling 15 minutes.
Get in touch to find out more about the ‘Learn to Listen’ workshop
The 'Learn to Listen' workshop is part of a broader programme that we offer to give people the tools, knowledge and confidence to engage with vulnerable people sensitively and professionally. The skills learnt are valuable in any workplace context.
We'll share our skills and experience in talking about difficult issues and helping people cope with their feelings.
Our training is invaluable if you're a manager or provide frontline services and need the skills to interact with distressed people in a supportive and helpful way.
The money we receive for the fees we charge for this training will help support the service that Samaritans offer 24 hours a day 365 days a year.
If you want to know more about supporting your team with their work - please get in touch:
Email us on [email protected] for more information
By the end of this workshop, delegates will have been
- introduced to the key Samaritans’ listening tool which has been developed over 70 years
- given an opportunity to practice listening with this training and understanding
- helped to build a more compassionate and supportive culture within your organisation
A 2½ hour workshop for up to 12 delegates costs £820.
All money received as payment for the ‘Learn to Listen’ workshop goes directly to help keep the Brighton, Hove and District Samaritans Centre open.