Online chat feedback form

Thank you for your feedback so far. If you can answer a few more questions that would help us, but there’s no obligation.

At the moment, online chat is a pilot, which means it’s a still a small scale service. It isn’t available to everyone yet and has limited opening hours.

We’re starting small so that we can learn and improve the online chat service, and make future versions better. All feedback - negative and positive - helps us do that.

Please do not use this form to enter personally identifiable information like your contact details.

If you had a negative experience and would like us to follow up with you about your feedback then please use a complaints form instead.

Have you contacted Samaritans before? (required)

Would you use this service again? (required)

If not, why not?

If this service was not available, would you have used another Samaritans service? (required)

If yes, which service? Tick as many as apply

Phone

Letter

Visit a branch

What could we do to make the service better?

Can we share your anonymous feedback to support our fundraising and awareness work? (required)

chat_id

Captcha (required)