Complaints questionnaire

We aim to give our best to everyone who uses our support, in every conversation, but if you’re not happy with our service, please let us know here.

We welcome all feedback from people who have used Samaritans – good and bad. We put the views of people who use our support at the centre of our services. We’re always trying to improve what we do.

It's important that you give us as much information as possible in order to fully investigate your complaint. Your information won't be passed on to anyone outside of Samaritans. In order to effectively handle a complaint, we'll need to allow the Chairman/Director of the branch involved to contact you directly, with your prior consent, in order to resolve the complaint.

It's our aim to resolve complaints within 14 days of receiving them. In some cases, this isn’t possible but we'll do our best to resolve it as soon as we can. If you have any questions or wish to add information concerning your complaint, please contact a member of the Quality Team on 02083948313.

Which contact method did you use to speak to us?

If you know which branch you spoke to, let us know here.

If you know the name of the volunteer you spoke to, let us know here.

When did you contact us?

If you remember, please tell us which date you contacted us on.

If you remember, please choose from the time ranges in the list. This should be the time the conversation started.

Describe your experience here.

Please tell us your name here.

We'll use this to contact you about your complaint.