No two organisations are the same – read more about how we’ve supported different organisations with their unique learning needs:
Supporting Amey’s frontline teams in recognising and managing trauma
When Amey identified a strong need for mental health support throughout their frontline teams, they partnered with Samaritans to deliver a bespoke training course.
Helping Barclays customer service team make life-saving interventions
When Barclays noticed more calls from vulnerable customers expressing suicidal thoughts, they turned to Samaritans for help. Samaritans provided specialised training to equip staff with the skills to handle these sensitive situations.
Transforming mental health support with Scottish Ambulance Service
Faced with increasing mental health-related calls and the fast-pace demands of emergency services, Scottish Ambulance Service took on customised Samaritans training to help staff confidence in supporting patients in distress.
Transforming customer support and colleague wellbeing at Standard Life
Standard Life wanted to equip their customer service teams with the skills to effectively manage challenging conversations and their own wellbeing and turned to Samaritans for help.
Supporting Sussex Police officers in suicide prevention and postvention
Sussex Police wanted to make sure their officers felt supported when dealing with suicide-related incidents, so they reached out to Samaritans for expert guidance.
Empowering Kensington Mortgages to support vulnerable customers
Kensington Mortgages works with a wide range of customers, including people who may not be eligible for traditional high-street lending. Samaritans’ training gave their teams the skills to handle these sensitive conversations with care and confidence.
How Samaritans’ training for the rail industry is saving lives
Network Rail invested in Samaritans’ training courses, focused on preventing suicide and supporting those who have been affected by it. The training is changing, and saving, lives.