New social distancing rules are changing the ways we keep in touch. If you're worried about someone who may already be struggling, we've got some tips that might come in handy
⚠️ We're updating the information on this page in relation to the coronavirus pandemic. The advice on this page may change significantly as the situation continues to develop.
Page last updated: 3 November 2020
We know how important human connections are. And we're aware of how hard life might be for a lot of people facing new challenges at this time.
Now, more than ever, we need to stay connected with others. It might feel more difficult to mention to someone that you’re worried about them if you haven’t seen them in person for a while. During this period of uncertainty, we want to help you feel confident supporting others who may be struggling. You are not alone. If you think somebody might need help, trust your instincts and strike up a conversation.
Reaching out to someone can make a big difference if they’re going through a tough time. It can be a video call, a phone call, a text, a DM or a socially distanced walk in your local park. You could use this time to write a letter or an email, too. Starting a conversation and showing you care can be the first step to helping someone feel less isolated.
There’s no right or wrong way to get started. Trust your instincts and remember that you chat with people in lots of different ways every day.
It's also OK if you don’t get a response straight away. If they don't answer, they may still have read your message or seen your call. That notification buzz can be enough to let them know you care and may encourage them to reach out for support.
If you're worried about someone during the coronavirus pandemic, we've got some tips to help you reach out.
If you're worried about someone
How to get the conversation started
If you're worried about someone, you might feel that reaching out could make things worse. Even if someone isn’t ready to talk, it is really important to let them know that you care for and support them.
If you're worried about someone, have a look at our page What to do if you think someone is struggling. There you’ll find our listening tips to help you give the best support you can.
Even if you are very close to the person, it may take time and several attempts until someone feels comfortable talking openly about how they’re feeling.
Try not to talk about yourself during the conversation. This could mean not offering advice or relating what they’re going through to your own experiences. Instead, try to listen without judgement and use open questions like ‘How are you feeling today?’ or statements like 'Tell me more'.
Tools you could use
Technology has made it much easier for us to keep in touch now that we can’t always talk face to face. There are loads of free and easy-to-use tools to help you reach out to someone and show them that you care. That virtual dinner, chat or drink could make all the difference.
- If you're speaking on the phone, use video if you can. It can make it easier to read people's body language and can help build trust.
- Try and find somewhere quiet, free of background noise and distractions that might interrupt your conversation.
- You can text, too. It's best to use whichever method of contact you usually speak to them on so they feel comfortable.
Social distancing and meeting in person
Some people may feel anxious about meeting in person, even with social distancing in place. For people who are shielding or in a vulnerable group, they may need to follow different guidelines.
As guidance across the UK and ROI changes, it is important to check what the rules are in place if you are planning to meet with a friend and family member outside of your household or support bubble.
If you can meet in person, it can be helpful to talk about what you are both comfortable with beforehand. Having a clear plan can help people to feel more at ease and in control ahead of time. The latest social distancing guidance for people in the UK is available here, and public health guidance for the Republic of Ireland can be found here.