Other sources of help

Alcoholics Anonymous (Republic of Ireland)
For anyone with a desire to tackle their own drink problem.

• Tel: 01 842 0700
• W: see website for online meetings

Al Anon (Republic of Ireland)
Offers understanding and support for families and friends of problem drinkers in an anonymous environment, whether the alcoholic is still drinking or not.

• Tel: 01 873 2699
• Open 10am–10pm 7 days a week.

Dan 24/7 (Wales)
Support with drug and alcohol problems.

• Tel: 0808 808 2234
• Text: 81066
• 24/7, 365 days a year

Drinkline
UK-wide helpline for anyone concerned about their alcohol use or someone else’s.

• Tel: 0300 123 1110
• W: webchat available (check website)
• Charges and hours vary

Drugs.ie (Republic of Ireland)
Provides support, information, guidance and referral to anyone with a question or concern related to drug and alcohol use and/or HIV and sexual health.

• Tel: 1800 459 459 (Freephone)
• Mon-Fri 09.30-17:30

Dunlewey Addiction Services (Northern Ireland)
Confidential counselling and mentoring program for those experiencing difficulties with their own, or other people’s substance misuse or gambling issues.

• Tel: 028 9039 2547
• Tel: 0800 886 725
• Support available 7 days a week, 09:00-23:00

Frank
Friendly, confidential drugs advice.

• Tel: 0300 123 6600
• Text: 82111
• W: webchat available (check website)

Gamblers Anonymous (Republic of Ireland)
Group meeting support for those who wish to recover from gambling at locations around the country

• Tel: 01 872 1133
• Meeting locations available on the website for each county.

GamCare
Information, advice, support and free counselling for the prevention and treatment of problem gambling.

• Tel: 0808 802 0133
• W: webchat available (check website)
• 24 hours a day, 7 days a week

Know the Score (Scotland)
Free, confidential information about drugs.

• Tel: 0333 230 9468
• W: webchat available (check website)
• Email available
• 8am–11pm, 7 days a week.

Citizens Advice
Impartial advice on rights and responsibilities across the UK.

• Tel: 0344 411 1444 (England and Wales)
• Tel: 0808 800 9060 (Scotland)
• Tel: 0344 477 2020 (Welsh Speaker)
• Tel: 0800 028 1881 (N.Ireland)
• 9am–5pm Mon–Fri. Charges and hours vary within nation.

Farming Community Network
Confidential help and advice to those within the farming community.

• Tel: 0300 011 1999
• Email: [email protected]
• Support available 7 days a week, 07:00-23:00

Child Bereavement UK
Child Bereavement UK supports families when a baby or child of any age dies or is dying, or when a child is facing bereavement.

• Tel: 0800 028 8840
• Email: [email protected]
• Support available 9am–5pm Mon–Fri.

Cruse (Cruse England) (Cruse Scotland)
Offers support for bereaved people. Also supports those bereaved by pets.

• Tel: 0808 808 1677
• Tel: 0845 600 2227 (Cruse Scotland)
• Email: [email protected]
• Charges and hours vary within nation

The Irish Hospice Foundation (Republic of Ireland)
Offers information and resources to support bereaved persons. Website provides info re: Covid-19 including funeral information.

• Tel: 01 679 3188

Carers UK
Support for unpaid carers for family or friends.

• Tel: 0808 808 7777 (England, Scotland, Wales)
• Tel: 028 9043 9843 (NI)
• Email: [email protected]
• Hours and charges vary within nation

Family Action (England & Wales)
Provides emotional and practical support around family pressures.

• Tel: 0808 802 6666
• Text: 07537 404 282
• Email: [email protected]
• W: Webchat available (check website)
• Free call Mon-Fri, 09:00-15:00 & 18:00-21:00

Family Carers Ireland (Republic of Ireland)
The Carers Association provides a number of services nationwide, to family carers, which are aimed at helping to increase the quality of life for the carer and the person receiving care at home.

• Tel: 1800 240 724
• Freephone, 09.00 – 20.00 Mon–Fri, 10.00 - 12.00 Sat.

ChildLine (18 years and younger)
Free help and support for children and young people in the UK.

• Tel: 0800 11 11
• W: webchat available (check website)
• Mon - Sun, 09.00 - 00.00

ChildLine (Republic of Ireland)
Part of the ISPCC (The Irish Society for the prevention of cruelty to Children)

• Tel: 1800 666 666 (Under 18’s only- Freephone)
• Tel: 01 676 7960 (Parents can ring)
• Text: 50101 (free text)
• The freephone telephone service is available 24 hours and the texting service is available every day 10:00 – 16:00

Jigsaw (Republic of Ireland)
Jigsaw strives to ensure that no young person feels alone, isolated and disconnected from others around them, providing vital support to young people with their mental health by working closely with communities across Ireland.

• Tel: 01 4727 010

The Mix (25yrs and under)
Free help and support for children and young people in the UK.

• Tel: 0808 808 4994
• W: webchat available (check website)
• Support available 7 days a week 16:00-23:00

Connect Counselling (Republic of Ireland)
Counselling service for any adult who has experienced abuse, trauma or neglect in childhood. The service is also avilable to partners or relatives of people with these experiences.

• Tel: 1800 477 477
• Freephone. Wed–Sun 6pm-10pm

Pieta House (Republic of Ireland)
Provides a specialised treatment programme for people who have suicidal ideation or who engage in self-harming behaviours. They also provide support and help to people bereaved by suicide.

• Tel: 1800 247 247
• Freephone

Positive Options (Republic of Ireland)
State funded organisation that offers a range of crisis pregnancy counselling services to women with a crisis pregnancy and their partners.

• Tel: 1800 828 010
• Text: 50444 (free text list)
• Support available Mon-Fri 09:00-21:00 & Sat 10:00-14:00

Citizens Information Board (Republic of Ireland)
Statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services.

• Tel: 0761 07 4000
• Mon–Fri, 9am–8pm

MABS (Republic of Ireland)
A national, free, confidential and independent service for people in debt or in danger of getting into debt.

• Tel: 0761 07 2000
• Mon–Fri, 9am–8pm

Society of St Vincent DePaul (Republic of Ireland)
Exists to fight poverty and their network gives practical support to those experiencing poverty and social exclusion by providing a wide range of services to those in need.

• Tel: 01 884 8200

StepChange Debt Charity
Comprehensive debt advice for people in the UK.

• Tel: 0800 138 1111
• W: webchat available (check website)
• Mon–Fri: 9am–5pm, Saturday: 8am–4pm

B-EAT
Support and information relating to eating disorders.

• Tel: 0808 801 0677 (adults over 18)
• Email: [email protected] (adults over 18)
• Tel: 0808 801 0711 (youth line under 18)
• Email: [email protected] (youth line under 18)
• The BEAT phone helplines are free and open 365 days a year from 9am – 8pm during the week, and 4pm – 8pm on weekends and bank holidays.

See website for students

Bodywhys (Republic of Ireland)
Provides a range of support services for people affected by eating disorders, including specific services for families and friends.

• Tel: 01 210 7906 (Lo-call number)
• Email: [email protected]
• Support available 2 hours per day, 6 days per week (see website for further details)

Shout
Support for anyone in crisis and struggling to cope.

• Text: 85258
• Free 24/7 text service on all major mobile networks.

NHS 111 (England, Wales & Scotland)
Health advice and reassurance.

• Tel: 111
• 111 is free from landlines and mobiles.

Shelter (England, Scotland), Shelter Cymru (Wales), Housing Rights NI

Housing and homelessness charity offering advice and information.

• Tel: 0808 800 4444 (England, Scotland)
• Tel: 08000 495 495 (Wales)
• Tel: 028 9024 5640 (Northern Ireland)
• W: Webchat available (check website)
• Hours and charges vary within nation

Threshold (Republic of Ireland)
National Charity providing independent advisory and advocacy services, working in collaboration with others for those disadvantaged by the housing system and their aim is to provide long-term solutions for people who are homeless.

• Tel: 1800 454 454
• Mon-Fri 09.00-21.00.

Alone (Republic of Ireland)
Supporting older people who are socially isolated, homeless, living in poverty or crisis and support them to age at home. It offers befriending, housing support, support co-ordination and technology.

• Tel: 081 822 224
• Email: [email protected]
• Freephone Mon-Fri 9:00-17:00.

Aware (Northern Ireland)
Confidential helpline and email service for people who are experiencing depression.

• Tel: 028 9035 7820 (free in Northern Ireland)
• Email: [email protected]

Aware (Republic of Ireland)
The organisation undertakes to create a society where people with depression are understood and supported, are free from stigma, and have access to a broad range of appropriate therapies to enable them to reach their full potential.

• Tel: 1800 804 848 (Freephone)
• 10:00–22:00

GROW (Republic of Ireland)
A mental health organisation which helps people who have suffered, or are suffering, from mental health problems.

• Tel: 1890 474 474
• Lo-call number. 9am–2pm Mon–Fri.

Mind (England and Wales)
Advice, support and information around mental health issues including self-harm. Mind has a legal advice line in England and Wales.

• Tel: 0300 123 3393
• Text: 86463
• Email: [email protected]
• 9am–6pm Mon–Fri, call charges may apply.

SAMH (Scotland)
Mental health information and signposting to local services (Not a listening service or suitable for people in crisis)

• Tel: 0141 530 1000
• Email: [email protected]
• Mon - Fri 9.00 - 17.00 call charges apply

Shine (Republic of Ireland)
National organisation dedicated to upholding the rights and addressing the needs of all those affected by enduring mental illness including, but not exclusively, schizophrenia, schizo-affective disorder and bi-polar disorder, through the promotion and provision of high-quality services.

• No helpline but information available at website

Veterans Gateway
Veterans’ Gateway is the first point of contact for veterans/military personnel and families seeking support.

• Tel: 0808 802 1212
• Text: 81212
• W: webchat available (check website)

Hospice UK: Loss Support
Confidential service to provide grief, loss and trauma support to NHS staff.

• Tel: 01609 710510
• Mon - Sun 08:00-20:00

NHS Employers
Offers NHS employees with guidance and resources

• Tel: 0207 799 6666 / 0113 306 3000
• Email: [email protected]

NHS Microsite
Helping NHS staff manage their own health and wellbeing. Access to free online resources and support.

• W: Online support (visit website)

Practitioners Health (Doctors & Dentists only)
Free confidential NHS service for doctors and dentists with mental health and addiction issues

• Tel: 0300 030 3300
• W: visit website for ebooking
• Mon-Fri 08:00-20:00 & Sat 08:00-14:00

Age UK
Support for older people.

• Tel: 0800 679 1602 (England)
• Tel: 0800 022 3444 (Wales)
• Tel: 0800 124 4222* (Scotland)
• Tel: 0808 808 7575 (Northern Ireland)
• Calls and hours vary within nation

* Age Scotland operates its helpline in partnership with The Silver Line.

The Silver Line
Information, friendship and advice to older people.

• Tel: 0800 470 80 90
• Open 24 hours

BACP (British Association for Counselling and Psychotherapy)
BACP is a membership organisation that sets standards for therapeutic practice. Their online directory can be used to locate a professional counsellor, who will usually charge for their services.

• Tel: 01455 883300
• Email: [email protected]
• Phoneline available Mon - Fri, 10.00 - 16.00

Relate
Counselling and workshops on relationships and family issues.

• Tel: 0300 100 1234 (Relate)
• Tel: 028 9032 3454 (Relate NI)
• W: webchat available (check website)
• Services are usually provided at a cost. Hours vary in each nation; call charges may apply.

Relationships Scotland
Counselling, family mediation and child contact centres.

• Tel: 0345 119 2020
• Services usually provided at a cost. Mon–Fri 9:30am–4:30pm call charges may apply.

Switchboard, the LGBT+ helpline
Free support and information to lesbian, gay, bisexual, transgender and non-binary communities.

• Tel: 0300 330 0630
• Email: [email protected]
• W: webchat available (check website)
• 10am-10pm daily. Call charges may apply.

LGBT (Republic of Ireland)

Supporting lesbian, gay, bisexual and transgender people.

• Tel: 1890 929 539
• W: webchat available (check website)
• 6.30–10pm Mon–Thu, 4–10pm Fri, 4–6pm Sat/Sun.

AnyMan (Republic of Ireland) (men only)
National service supporting Men experiencing Domestic Violence in Ireland, supplying support and information.

• Tel: 01 554 3811
• Email: [email protected]
• Mon-Fri 09:00–17:00

Mens Advice Line (men only)
Confidential helpline for men experiencing domestic violence in any relationship.

• Tel: 0808 801 0327
• Email: [email protected]
• W: webchat available (check website)
• Helpline is free from most landlines and mobiles and is open Mon–Fri 09.00 – 17.00

NAPAC (National Association for People Abused in Childhood)

• Offers support to 18+ adult survivors of all types of childhood abuse.
• Tel: 0808 801 0331
• Mon, Wed, Fri 10.00 - 16.00 / Tue & Thu 14.00 - 21.00

Rape Crisis (women only)

• Tel: 0808 802 9999 (England & Wales) (12pm-2.30pm and 7-9.30pm every day, and 3-5.30pm weekdays)
• Tel: 0808 801 0302 (Scotland) (6pm–12am daily)
• Tel: 1800 778 888 (N. Ireland) (24hrs Helpline)
• Calls are free from landlines and some mobiles.

Refuge National Domestic Violence Helpline (women only)
Support for women experiencing domestic violence (inc. forced marriages/tech abuse/modern slavery).

• Tel: 0808 200 0247
• 24 hrs, free from landlines/mobiles.

Rape Crisis Centre (Republic of Ireland)
The Centre takes calls from women and men of all ages who have experienced or want to talk about the effects of any kind of sexual violence.

• Tel: 1800 778 888
• Freephone, 24hrs.

Women’s Aid (Republic of Ireland)
Committed to the elimination of violence and abuse of women through effecting political, cultural and social change. Women’s Aid provides direct support services to women experiencing male violence and abuse.

• Tel: 1800 341 900
• Freephone, 24hrs.

Respect
Confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

• Tel: 0808 802 4040
• E:[email protected]
• W: webchat available (check website)
• Helpline is free from most landlines and mobiles and is open Mon– Fri 09.00 – 17.00

Stop it now! UK and Ireland
Helpline available for adult perpetrators of child sexual abuse, and concerns about other adults abusing children.

• Tel: 0808 1000 900
• Email: [email protected]
• Mon-Thu 09.00 - 21.00 / Fri 09.00 - 17.00

Victim Support
Help for victims of crime, witnesses and their families and friends.

• Tel: 0808 168 9111 (England, Wales)
• Tel: 0800 160 1985 (Scotland)
• Tel: 028 9024 3133 (Northern Ireland)
• Hours and call charges vary in each nation.