About the call

When you're ready, we're here to listen.

You don’t have to give your real name or any personal information if you don’t want to.

The quickest way to contact us and get a response is by phone on 116 123, this number is FREE to call.

About the call

Our trained volunteers are able to listen to you any time day or night. We can help you talk through whatever is troubling you, find the answers that are right for you, and offer support.

You don’t have to give your real name or any personal information if you don’t want to.

How quickly we’ll respond

When you call us on 116 123, you will be put through to a volunteer at one of our 201 branches.

We aim for everyone to get through to someone straight away, but sometimes this is not always possible as it depends on the number of volunteers we have on the phones at that time.

Did you know there are other ways you can get in touch with us? You can email us at jo@samaritans.org, write to us at Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING, FK8 2SA, or visit us at your local branch.

Supporting people who are deaf or hard of hearing

Callers who are deaf or who have hearing or speech impairments can contact us for support by email by using jo@samaritans.org or by using the Next Generation Text (NGT) service. Next Generation Text is not specific to Samaritans and can be used on any telephone number. You can contact Samaritans in this way using your local branch telephone number.

We know it's difficult

It takes a lot of courage to ask for help. It can be difficult to talk about what’s troubling you.

Saying it out loud or writing it down for the first time can be an important step in confronting whatever is troubling you.

I find it hard to talk to my family and friends. I don't want them to worry about me.

It’s fine to take your time and start wherever you need to.

Phone conversations can last as long as you need them to. It doesn't matter.

Same support from all volunteers

Generally you will speak to a different volunteer each time you call.

Our priority is to make sure you get support from someone as quickly as possible, so we'll find the first available volunteer.

Ensuring your privacy

When you call Samaritans, your number is not displayed to our volunteer.

The phones we use don’t have caller display information on them.

Why does my landline phone restrict calls to Samaritans’ 116 123?

We have had confirmation from all UK mobile phone networks and telephone providers that Samaritans’ 116 123 number is available and free to call from landline and mobile phones.

However, some offices, organisations and care homes have restrictions on the types of numbers that can be dialled; something which is outside of our control. This means that if you try to dial an unusual number, such as 116 123, from an office phone, you might get a busy tone or message saying that it is an unrecognised number.

How do I call Samaritans if my phone is restricted?

If you’re unable to change the settings of your phone system so that Samaritans’ 116 123 number can be dialled, you can also call 116 123 for free from any UK mobile. Another option is to call your local Samaritans branch instead (local call charges will apply). You can find the telephone number of your nearest Samaritans branch here

Related links

Support our service

We know our service can help people before it's too late.

But we’re a charity, and it’s your kind donations that keep our helpline open. If you can, please support us today.