Workplace training

Our dedicated team delivers communication training across the UK to give staff the tools, knowledge and confidence to engage with vulnerable people sensitivity and professionally.  

In addition, we provide resilience and wellbeing training that provides individuals with techniques that support their emotional wellbeing in their private or work life.

For over 15 years, we have worked with a wide range of organisations from the commercial, public and charity sectors.  

Contact us about in-house training

Contact us about open training

Our standard day programmes run from 10am – 4pm and can accommodate up to 20 people. Learn more about our courses below:

Conversations with vulnerable people - This course will benefit anyone whose role brings them into contact with vulnerable customers or colleagues.

Managing suicidal conversations - Anyone whose role may bring them into direct contact with people who have suicidal feelings should attend this course.

Building resilience and wellbeing - This course is aimed at organisations which are committed to promoting emotional health and resilience in the workplace.

Managing vulnerable situations - This course is aimed at front-line support staff e.g. security guards and customer service personnel who support vulnerable people within a retail setting.

Open courses - Whether you’re an individual or an employer who requires training for a small number of people, we have a choice of dates throughout the year.


I would advise anyone that if given the chance to attend one of these courses then grasp it with both hands. One of the best training sessions that I have attended in my 36 years of railway employment. Course delegate, Network Rail