Norwich Samaritans, a charity registered in England (1168681). Norwich Samaritans is a recognised branch of Samaritans.

Welcome to Norwich Samaritans

If something's troubling you, get in touch:

Telephone our branch:

01603 611 311 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Norwich 19 St. Stephen's Square Norwich NR1 3SS

Usual hours open to receive callers at the door:

7 days a week, 8am to 9pm

Facilities for visitors with disabilities:

We provide full accessibility to wheelchair users as well as adapted toilet facilities.

Norwich Samaritans, a charity registered in England (1168681). Norwich Samaritans is a recognised branch of Samaritans.

Greetings from Norwich Samaritans!

Here at Norwich Samaritans we've been supporting Norwich and the wider community through our listening service for over 50 years.

Staffed by 160 volunteers, we provide emotional support to those in distress by offering a free, safe space for callers to talk to us - any time they like, in their own way, about whatever is getting to them.

We also support people in prisons at HMP Norwich and HMP Bure. And our outreach teams give regular talks in schools and deliver training at many local organisations, including: student support groups at universities, nurses-in-training, and the coastguard.

In 2017 our branch:

  • received over 36,500 calls for help
  • responded to over 2,350 emails
  • answered more than 5,800 text messages
  • met with 599 face to face visitors

Our branch also has support volunteers that do vital work in the running of Norwich Samaritans, including: fundraising, administration, raising awareness, and working in our charity shops.

Want to learn more?

Our next Information Event will be held at our branch at 10am on Saturday 5th January 2019.

You don't need to book a place, but if you'd like to register your interest please click 'Volunteer at this Branch' or email us at 

Or, to learn more about specific areas of our branch, check out the links below:

Make a donation

Volunteer with us

Our Charity Shops

Fundraise with us

Our Outreach

Our Policies

Norwich Samaritans news

  • Rules for Being a Man

    15th October 2018
    On Monday 1st October, Norwich Samaritans were invited to a rehearsal of Rules for Being a Man; a new Norfolk-based play on men’s mental health by All-in Productions.
  • The Big Listen 2018

    30th July 2018
    Norwich Sams were at the Haymarket, Norwich for 'The Big Listen' campaign this year.
  • New Director Approaches 100 Days at Norwich Sams

    11th July 2018
    Norwich Samaritans are delighted to announce the appointment of a new Branch Director as they approach their first 100 days under new leadership. The new post-holder, Bob Kuczma, was elected by his fellows to manage the Norwich branch of Samaritans as of 20th of March 2018.