Norwich Samaritans, a charity registered in England (1168681). Norwich Samaritans is a recognised branch of Samaritans.

Welcome to Norwich Samaritans

If something's troubling you, get in touch:

Telephone our branch:

01603 611 311 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Norwich 19 St. Stephen's Square Norwich NR1 3SS

Usual hours open to receive callers at the door:

7 days a week, 8am to 9pm

Norwich Samaritans, a charity registered in England (1168681). Norwich Samaritans is a recognised branch of Samaritans.

We've been proudly supporting the local community for more than 50 years and currently have over 180 volunteers in our branch at 19 St Stephen’s Square, Norwich.

Our branch is made up of mostly listening volunteers, who provide emotional support by phone, email, text and face to face. We also support people in prisons at HMP Norwich and HMP Bure.

In 2016 our branch:

  •     received over 45,000 calls for help
  •     responded to over 2,200 emails
  •     answered more than 4,700 texts messages
  •     and met with 599 face to face visitors at our branch

We also have branch support volunteers. They do vital work that contributes to running our branch, including fundraising, administration, raising awareness and working in our shops on Aylsham Road and 5 Westlegate, Norwich. 

Here are our latest & upcoming Fundraising & Outreach events.

You can find out more about volunteering with us and meeting other Samaritans by attending our next Information Event at 10am on Saturday 17th February 2018. If you would like to come along or receive more information please click on "Volunteer at this Branch".

To learn more about Norwich Samaritans please read the information below.

Volunteer with us 

Are you interested in becoming a listening or support volunteer with Norwich Samaritans?

Find out more about volunteering with us, including:

  • why you should volunteer
  • how to get involved
  •  who volunteers for us

Fundraising & Donating 

We're dependent on your donations and fundraising efforts to run our branch and continue supporting callers.

Learn more about getting involved with branch fundraising and donating to us, including:

  • why we need to raise funds
  • fundraising events you could do
  • how to make a donation

Our Shops

Our shops on Aylsham Road and Westlegate in Norwich are great places to shop or work as a support volunteer. It's also an important source of funding to keep our Branch running.

Read more about our shops, including: 

  • what things we sell
  • how you can donate items
  • who to contact to volunteer 

Get in touch

You can contact Norwich Samaritans online in two ways:

Norwich Samaritans (CIO) Registered Charity Number 1168681

Norwich Samaritans news

  • Lord Mayor and Sheriff of Norwich visit Norwich Samaritans 

    12th October 2016
    On 27th September, Norwich Samaritans welcomed the Lord Mayor Marion Maxwell and Sheriff of Norwich, Richard Marks to their branch. During their visit the Lord Mayor and Sheriff of Norwich meet with listening and support volunteers to hear first hand about the vital service they offer to the community.
  • It's Okay To Talk This World Suicide Prevention Day

    7th September 2016
    The Norwich branch of Samaritans are teaming up with Andy’s Man Club to encourage people to reach out for help and support when life feels overwhelming. In the run-up to World Suicide Prevention Day, (September 10), Norwich Samaritans are backing a big push to reduce deaths by suicide, by telling men in particular that ‘It’s okay to talk’.
  • Norwich Samaritans want your unwanted goods

    26th July 2016
    Norwich Samaritans are asking for people to come forward with any unwanted items and donate them to one of their two charity shops. Bill Ashton, Branch Director for Norwich Samaritans said: "It costs us over £100,000 to run the branch each year and last year we had in excess of 50,000 contacts either by phone, face to face, by text or email. We receive no funding from local or central government and are therefore completely dependent on public donations (money or items for our two shops) to keep the service going. Our volunteers are at the end of a phone 24/7 for anyone who needs someone to talk through whatever is going on in their lives can call us for free on 116123".
  • Listen Norwich Samaritans would like a word......

    20th July 2016
    Norwich branch of Samaritans are encouraging people to become better listeners by asking members of the public to come and join them as they take to the Haymarket in Norwich on Wednesday 27th July as part of their annual Talk to Us campaign.