Norwich Samaritans, a charity registered in England (1168681). Norwich Samaritans is a recognised branch of Samaritans.

Welcome to Norwich Samaritans

If something's troubling you, get in touch:

Telephone our branch:

01603 611 311 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Norwich 19 St. Stephen's Square Norwich NR1 3SS

Usual hours open to receive callers at the door:

7 days a week, 8am to 9pm

Facilities for visitors with disabilities:

We provide full accessibility to wheelchair users as well as adapted toilet facilities.

Norwich Samaritans, a charity registered in England (1168681). Norwich Samaritans is a recognised branch of Samaritans.

Greetings from Norwich Samaritans!

Here at Norwich Samaritans we've been supporting Norwich and the wider community through our listening service for over 50 years.

Staffed by 160 volunteers, we provide emotional support to those in distress by offering a free, safe space for callers to talk to us - any time they like, in their own way, about whatever is getting to them.

We also support people in prisons at HMP Norwich and HMP Bure. And our outreach teams give regular talks in schools and deliver training at many local organisations, including: student support groups at universities, nurses-in-training, and the coastguard.

In 2018 our branch:

  • received over 29,000 calls for help
  • responded to over 2,000 emails
  • answered more than 6,000 text messages
  • met with 416 face to face visitors

Our branch also has support volunteers that do vital work in the running of Norwich Samaritans, including: fundraising, administration, raising awareness, and working in our charity shops.

Want to learn more?

Our next Information Day will be at our branch at 2pm on Saturday 16th February 2019.

You don't need to book a place, but if you'd like to register your interest please click 'Volunteer at this Branch' or email us at 

Or, to learn more about specific areas of our branch, check out the links below:

Make a donation

Volunteer with us

Our Charity Shops

Fundraise with us

Our Outreach

Our Policies


Norwich Samaritans news

  • A Brew-tiful Day in Norwich

    25th January 2019
    Monday 21 January 2019 saw Samaritans' biggest Brew Monday campaign to date, and volunteers in Norwich enjoyed a hugely successful day of chatting with commuters, handing out tea bags, and raising awareness in the community.
  • Rules for Being a Man

    15th October 2018
    On Monday 1st October, Norwich Samaritans were invited to a rehearsal of Rules for Being a Man; a new Norfolk-based play on men’s mental health by All-in Productions.