Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

26 Sutton Street
Durham City DH1 4BW

How we can help

Prisons outreach

Our branch supports the Listening volunteers in Low Newton and Durham prisons.

Schools outreach

Our volunteers visit local schools to talk about Samaritans.

Face to face

If you prefer to speak to our volunteers in person, we offer face to face support between 0900am and 0900pm when the branch is open. Please check our opening hours for details. We operate a drop-in service, so you don't need an appointment.

9 a.m. – 9 p.m.
noon – 9 p.m.
noon – 9 p.m.
3 p.m. – 9 p.m.
noon – 9 p.m.
9 a.m. – 9 p.m.
2 p.m. – 9 p.m.
  • Accessible toilets
  • Wheelchair accessible

Welcome to Durham Samaritans

Durham homepage twitter size.png

My name is Lynn and I am the Director of Durham Samaritans. Our branch is situated in Durham City and we are a short walk from Durham railway station and Durham bus station.

We have been providing support to telephone callers and visitors for over 49 years and also offer email and text support for those who find it easier to communicate this way. Our service is needed as much today as it was back in 1971 and every year, we take around 25,000 calls from people going through difficult times.

We work closely with Durham University, providing training and support to Nightline, a student-run listening service for students. Our volunteers provide training to prison listeners in Durham and Low Newton prisons, and we give outreach talks to local schools and community groups.

We can also be found at important annual events such as the Durham Miners’ Gala, Durham Pride, Newcastle's Crisis at Christmas and the Great North Run. Our volunteers and supporters are also involved in regular fundraising events - from bake sales to fashion shows to golf days. Our twitter account - @DurhamSams - provides regular updates on all of our activities, so please follow us to find out more!

We are always looking for new volunteers for both listening and support roles, so whatever skills you have to offer, please do get in touch. We run Information Sessions and Selection events where you will receive a very warm welcome and the opportunity to learn more about the work we do.

We look forward to hearing from you,


Our privacy statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.

Durham Samaritans, a charity registered in England (1173976). Durham Samaritans is a recognised branch of Samaritans.