Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

121 Saltergate
Chesterfield S40 1NH

How we can help

Listening service

Samaritans are available by Phone, Email and Text, all day, every day of the year

Face to face

You can call in to talk with one of our volunteers anytime during our opening hours - no appointment necessary. Please be aware that the door may not be answered if all volunteers are busy with calls. Very occasionally the branch may be closed if volunteers become unavailable.

noon – 4 p.m.
8 p.m. – 9 p.m.
11 a.m. – 2 p.m.
7 p.m. – 9 p.m.
9 a.m. – noon
8 p.m. – 9 p.m.
noon – 6 p.m.
noon – 4 p.m.
6 p.m. – 9 p.m.
noon – 6 p.m.
11 a.m. – 5 p.m.
Chesterfield Branch 2020 (landscape 9-5)

Fund Raising SAMARATHON!

This July Samaritans supporters in the Chesterfield area will, run, jog or walk 26.2 miles to raise funds to help the Chesterfield branch continue their vital work. If you would like to donate please click the link below.

Donate Here

Find out more about Chesterfield Samaritans and the different ways you can help us below.


We’ve been working to provide emotional support to the community since 1975. Initially based on Rose Hill, Chesterfield Samaritans has been in its current location on Saltergate since 2015.

Owing to the virus pandemic, Chesterfield Samaritans have had to suspend our service to Face to Face Callers. We have also stopped all outreach work by branch volunteers within local communities, but we are now recruiting volunteers again after a temporary suspension. We will update these website details as the situation changes.

Callers can still phone Samaritans free on 116 123 or send an email to [email protected] Samaritans are here for you, if you need us.

Our Listening Service

Today, we have more than 50 Samaritans, all volunteers, who support callers on the phone and by e-mail as well as listening to those who come to see us in person. Samaritans will soon be introducing a live-chat service, which we’ll also be a part of.

Our focus is always on the people who contact us, but the working environment for our listeners is friendly and extremely supportive. Our listeners receive careful and extensive training.

More information about becoming a listening volunteer at Chesterfield can be found below. More general information about becoming a listening volunteer can be found at


We engage with the wider community by going into local schools to talk about emotional well-being, as well as talking about our work to groups and clubs and attending numerous events throughout the year.

Have you ever thought about becoming a Samaritan?

Whatever your interest in being a Samaritan we may have a role for you. There are so many things that keep our branch going. You may be thinking of becoming a listening volunteer, but there are other things you can do to support us. Support Volunteers can help us with administration, fundraising, IT support and building maintenance for example.


Our charity shop always needs volunteers to keep the shop open. This involves handling money, moving and pricing stock, deciding what can be sold, rearranging things and helping customers. If you are a friendly person who wants to help, you're exactly who we need!


Every penny we get to support our work is much needed. Fundraising volunteers can support us by organising events and helping to run them. An organised and creative individual can make a huge difference to our fundraising team. We need you!

Why volunteer with us?

We are always looking for more volunteers and there are many reasons to volunteer with us.

  • Making new friends.
  • Helping others.
  • Developing skills.

Information Events

Whatever your interest in volunteering with Samaritans there is a wealth of information on Samaritans website or why not join one of our Information Events? These are an opportunity for you to find out more about Samaritans, to ask questions and hear current volunteers talk about their experience.

Virtual Information events are held every few weeks, if you are interested in joining an online information event to hear more about volunteering with Samaritans please email our branch at [email protected]

Joining an Information Event doesn’t commit you to anything, it simply allows you to be better informed before deciding whether volunteering with Samaritans is something you'd like to explore further.

Becoming a Listening Volunteer at Chesterfield

The journey to becoming a Samaritan begins with,

  • An online application made after attending one of our information evenings or after spending time learning all about Samaritans on the website
  • An interview process
  • Before being accepted you would be asked for references
  • If accepted you would have a DBS (Disclosure and Barring Service) check

Our Training programme starts with Core Development - a mix of short online modules you can complete at home, and Face to Face attendances at our branch or in a virtual setting.

After successfully completing Core Development new volunteers start shifts under the guidance of a mentor who supports and guides them through their first caller contacts. Once mentoring is completed the new volunteer becomes a Probationer and can then sign on for regular shifts with any experienced Samaritan. During the mentoring and probationary period the new volunteer completes further Training, called Embedded Development, currently consisting of four further modules.

Once the new volunteer has completed Core Development, Embedded Development, Mentoring, and Probation they become full Samaritans.

Our volunteers are offering the branch the gift of their time for our callers. We recognise that people have many other demands on their time so we make the rota system flexible and as easy as possible to sign up. There are listening shifts of varying lengths each day of the week. Volunteers can sign up online to do shifts at the times that work best for them. Volunteers are expected to contribute a minimum of 14 hours per month, but we fully understand that this may not be possible all of the time and are happy to discuss your individual circumstances.

Heavy demands are made on our service in the late evening and overnight. For this reason every volunteer is asked to do one late evening shift OR one overnight shift as part of their monthly contribution. Again, we appreciate that not every Samaritan will be able to meet this expectation.

About Us

In 2017, Chesterfield Samaritans became a charitable incorporated organisation (CIO) with registered number1170279. You can find out more about us by visiting the Charity Commission website here

Our Privacy Statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information we hold. Read our privacy statement here

Chesterfield Samaritans, a charity registered in England (1170279). Chesterfield Samaritans is a recognised branch of Samaritans.