Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

121 Saltergate
Chesterfield S40 1NH

How we can help

Face to face

We regret that owing to the virus pandemic we've had to suspend our service to Face to Face Callers. The service will be restored as soon as it's safe to do so. Please ring 116123 (free) if you need to talk.

Listening service

Samaritans are available by Phone or Email, all day, every day of the year

noon – 4 p.m.
8 p.m. – 9 p.m.
11 a.m. – 2 p.m.
7 p.m. – 9 p.m.
9 a.m. – noon
8 p.m. – 9 p.m.
noon – 6 p.m.
noon – 4 p.m.
6 p.m. – 9 p.m.
noon – 6 p.m.
11 a.m. – 5 p.m.
Chesterfield Branch 2020 (landscape 9-5)


We’ve been working to provide emotional support to the community since 1971. Initially based on Chatsworth Road, we moved to Rose Hill in 1976, and our current location on Saltergate in 2015.

Owing to the virus pandemic, Chesterfield Samaritans have had to suspend our service to Face to Face Callers. We have also stopped all outreach work by branch volunteers within local communities. We will update these website details as the situation changes.

Callers can still phone Samaritans free on 116 123 or send an email to [email protected] Samaritans are here for you, if you need us.

Our Listening Service

Today, we have more than 50 Samaritans, all volunteers, who support callers on the phone and by e-mail as well as listening to those who come to see us in person. Samaritans will soon be introducing a live-chat service, which we’ll also be a part of.

Our focus is always on the people who contact us, but the working environment for our listeners is friendly and extremely supportive. Our listeners receive careful and extensive training.

More information about becoming a listening volunteer at Chesterfield can be found below. More general information about becoming a listening volunteer can be found at


We engage with the wider community by going into local schools to talk about emotional well-being, as well as talking about our work to groups and clubs and attending numerous events throughout the year.

Donations and Fundraising

To learn more about how you can help us here click the link below

Donations And Fundraising

Have you ever thought about becoming a Samaritan?

Whatever your interest in being a Samaritan we may have a role for you. There are so many things that keep our branch going. You may be thinking of becoming a listening volunteer, but there are other things you can do to support us. Support Volunteers can help us with administration, fundraising, IT support and building maintenance for example.

Why volunteer with us?

We are always looking for more volunteers and there are many reasons to volunteer with us.

  • Making new friends.
  • Helping others.
  • Developing skills.

Information Events

Whatever your interest in volunteering with Samaritans there is a wealth of information on Samaritans website or why not join one of our Information Events? These are an opportunity for you to find out more about Samaritans, to ask questions and hear current volunteers talk about their experience.

Virtual Information events are held every few months or whenever we have sufficient demand. If you are interested in joining an online information event to hear more about volunteering with Samaritans please email our branch at [email protected]

Joining an Information Event is not a mandatory part of recruitment and doesn’t commit you to anything, it simply allows you to be better informed before deciding whether volunteering with Samaritans is something you'd like to explore further.

Becoming a Listening Volunteer at Chesterfield

The journey to becoming a Samaritan begins with

  • An online application made after spending time learning all about Samaritans on the website
  • An interview process
  • Before being accepted you would be asked for references
  • If accepted you would have a DBS (Disclosure and Barring Service) check

Our Training Programme

Our Training programme starts with Core Development - a mix of short online modules you can complete at home, and group Face to Face attendances at our branch or in a virtual setting.

At present we run two training courses every year and try not to leave an excessively long time interval between interview and training. This is because people’s circumstances can change and it is important that we act on current information. We have had a lot of interest already for our spring 2021 training course. We will have some spaces left for autumn 2021 and then will be thinking towards spring 2022!

We would love to retain your interest despite the lengthy wait that may be involved. If after researching the volunteering roles you would still like to be considered as a listening volunteer at Chesterfield branch please would you apply via the website in spring next year, 2021 when we hope we will be in a position to continue with your recruitment process. Thank you for your patience.

Samaritans training programme content for listening volunteers is the same for all branches but is delivered by individual branches to suit their own calendar. It is possible to train or volunteer at any branch which is able to accommodate someone at that time.

Starting shifts as a Listener

After successfully completing Core Development new volunteers start shifts under the guidance of a mentor who supports and guides them through their first caller contacts. Once mentoring is completed the new volunteer becomes a Probationer and can then sign on for regular shifts with any experienced Samaritan. During the mentoring and probationary period the new volunteer completes further Training, called Embedding Development, currently consisting of six online modules.

Once the new volunteer has completed Core Development, Embedding Development, Mentoring, and Probation they become full Samaritans.

Rota System

Our volunteers are offering the branch the gift of their time for our callers. We recognise that people have many other demands on their time so we make the rota system flexible and as easy as possible to sign up. There are listening shifts of varying lengths each day of the week. Volunteers can sign up online to do shifts at the times that work best for them. Volunteers are expected to contribute a minimum of 14 hours per month, but we fully understand that this may not be possible all of the time and are happy to discuss your individual circumstances.

Heavy demands are made on our service in the late evening and overnight. For this reason every volunteer is asked to do one late evening shift OR one overnight shift as part of their monthly contribution. Again, we appreciate that not every Samaritan will be able to meet this expectation and are happy to discuss this with you.

About Us

In 2017, Chesterfield Samaritans became a charitable incorporated organisation (CIO) with registered number 1170279. You can find out more about us by visiting the Charity Commission website here

Our Privacy Statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information we hold. Read our privacy statement here

Chesterfield Samaritans, a charity registered in England (1170279). Chesterfield Samaritans is a recognised branch of Samaritans.