Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

12 Critchett Terrace
Primrose Hill
Chelmsford CM1 2QN

How we can help

Face to face

If there is something you wish to discuss. Visitors are welcomed in our lounge for a face to face meetings

Listening service

Our volunteers man the phones 24/7 if you need to talk

Schools outreach
Prisons outreach

Our prison team trains and supports listening volunteers at Chelmsford prison

Monday
9 a.m. – 8 p.m.
Tuesday
2 p.m. – 10 p.m.
Wednesday
9 a.m. – 5 p.m.
Thursday
2 p.m. – 8 p.m.
Friday
11 a.m. – 10 p.m.
Saturday
5 p.m. – 10 p.m.
Sunday
9 a.m. – 5 p.m.
  • Accessible toilets
  • Wheelchair accessible
  • Disabled visitors welcomed to our ground floor lounge. Disabled toilet facilities available

Welcome to the Samaritans of Chelmsford and Mid Essex

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A message from our local Director Paul Stevens

"Thank you for visiting our website. We are one of 201 Samaritan branches operating throughout the UK and ROI. Centred on our branch in Chelmsford, our catchment area covers all 'CMXX' post codes, stretching from Epping and Harlow in the west, through Saffron Walden in the North, Maldon and Marks Tey in the east, to Brentwood in the south. We open exactly 50% of the hours in a week including through the night, supporting callers, who contact us suffering with emotional distress and despair, in a number of ways: by phone, email, text and also face-to-face. We support HMP Chelmsford, training prison listeners, and can be seen regularly performing Outreach at Chelmsford Station. Like all branches we are run entirely by volunteers. We always need new listening volunteers and even if you feel listening is not for you, we still welcome people who have other expertise and experience to offer, for example in the area of fund raising. If you are interesting in learning more about volunteering please contact us via the details on the site."

Our privacy statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.

Samaritans of Chelmsford and Mid-Essex is part of Samaritans, a charity registered in England and Wales (219432) and in Scotland (SC040604) and incorporated in England and Wales as a company limited by guarantee (757372)