Central London

Central London Samaritans

Contact us

116 123 free from any phone

0330 094 5717 local call charges apply

46 Marshall Street
London W1F 9BF

Where we work

Westminster, K&C, Camden, City of London, Tower Hamlets, Hackney, Islington

How we can help

Prisons outreach

We train prisoners to become listeners and then we offer them support on a weekly basis as part of our national prisons programme

Schools outreach

Volunteers go out to visit young people from the ages of 6 up to 21 to talk about the importance of looking after our emotional health

Listening service

We have listening volunteers available around the clock every day of the year to offer confidential emotional support

  • Accessible toilets
  • Wheelchair accessible

We're still unable to see visitors face to face, but we're getting ready to welcome you back safely when we can. We continue to support callers by phone and email.

As the founding branch of the organisation, Central London Samaritans has been providing emotional support for people who are struggling to cope for almost 70 years. Our volunteers are here to listen around the clock, every single day of the year.

Our volunteers

Typically, each year our approx. 400 volunteers:

  • donate 80,000 hours to run our charity – equivalent to 44 full time staff – which ensures we remain open to callers 24 hours a day, every day of the year;
  • respond to over 70,000 calls for help via phone, email and webchat;
  • support up to 4,000 callers face-to-face via our branch drop-in service;
  • help over 2,000 of London’s most vulnerable people including those who are homeless, those bereaved by suicide, prisoners and people in custody;
  • raise awareness with young people through our schools and university outreach programme reaching up to 4,000 pupils and students;
  • raise awareness with the wider community through our work with other charities, corporates and other organisations reaching over 1,000 people.

Some of our in-person support services were paused during the pandemic but the majority are now being re-established and, in some cases, extended so that we can give people the support they need.

Our impact

Getting a response from a real person and being given the time and space to talk things through helps people to find a way through their problems.

When people contact Samaritans for emotional support, they often mention several concerns. In 2019, some of the primary concerns raised related to isolation and loneliness, family, mental health or illness, physical health or illness, and relationship problems. Suicidal feelings are expressed during 1 in 4 calls for help that involve emotional support.

In a recent study, callers to Samaritans’ helpline reported a significant reduction in distress. A week after calling Samaritans, eight out of ten callers said they felt the call had a positive impact on how they were feeling (Markham, T., Forshaw, A. and Sutcliffe, R. (2020). Samaritans Caller Outcomes Study. Birmingham: MEL Research Ltd).

Support our branch

We rely entirely on donations from the public, businesses and other organisations. It costs around £350,000 a year to run our branch. Help us answer more calls for support at this crucial time. Any gift you feel able to give us will help us continue to reach those who are struggling to cope.

You can donate to our branch via our donation form, JustGiving, Virgin Money Giving, Text Giving or PayPal Giving Fund.

Events & fundraising

If you are interested in any of these events, please get in touch with our team.

Room hire

We are now open for bookings. Our Large meeting room is available for hire from Monday to Friday between 9am to 5pm. For further details and to arrange a viewing of the space, please get in touch with our team.

Twitter

Follow us here to keep up-to-date with what we're doing and share our message on Twitter.

Trustees

Please click here to see our CLS Trustees.

Annual Reports

Read and download our reports here.

Our privacy statement

At Samaritans, privacy is at the heart of what we do. We are committed to protecting your privacy and the personal information that we hold. Read our privacy statement here.

Central London Samaritans is a Charitable Incorporated Organisation registered in England and Wales (1171330).