Brent Samaritans Charity Shop

We are very proud of our thriving charity shop, through which we raise much of the money Brent Samaritans needs to maintain the service we provide to our callers. We think it's one of the best little charity shops in London!

“Every time I go in, I never know what I'll come across: I've found everything from bicycle pumps to ballgowns!”
Our shop manager and his hard-working team of volunteers make the shop a really fun place to visit. We sell:
'Nearly new' clothes, including designer labels
Books, CDs and vinyl records
DVDs and videos
Electrical goods
Paintings, prints, antiques, ornaments and curios, as well as jewellery, collectables and lots more things besides.
Why not drop in? It's a bargain-hunter's paradise!

Welcome to Willesden's Aladdin's cave!

Where to find us:
Our shop is at 11 Walm Lane, Willesden Green, just two minutes walk from Willesden Green underground station.
Opening hours
Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 7pm
Thursday 10am - 7pm
Friday 10am - 7pm
Saturday 10am - 5pm
Some Sundays 11am - 4pm (phone first to make sure we will be open)
Having a clear-out?
If so, please think of us! We love to receive donations of high-quality goods - and we make sure absolutely nothing is wasted. The items we cannot sell are sold on to another charity, which recycles anything that cannot be re-used. In 2009, we launched a new venture, selling books, DVDs and CDs online. This is now a very profitable part of the business.
Could you be a shop volunteer?
Sarah is always looking to welcome new volunteers to join her friendly and dedicated team. There are so many different things to do, from sorting goods to serving customers, operating the till and packaging books ready for the post. We're open seven days a week, so we can be very flexible in offering shifts to suit you. No special skills are required, as full training will be provided - but good-natured enthusiasm is a must!
Call 020 8830 0034 if you'd like more information.
If helping in our shop isn't for you, there are still plenty of other ways you could help us raise money for Brent Samaritans:
  • The Sainsbury's Local opposite Willesden Green tube station has again adopted our shop as its Charity of the Year. If you run a business and would be interested in forming a partnership with us, we would love to hear from you. 
  • If you have IT experience or know about selling on the internet, you might be able to help us with online selling. We also need lots of help sorting and cataloguing our growing library of books donated for resale. Call 020 8830 0034 to find out more.

We are currently looking for:



The Assistant Manager is responsible to the Shop Manager. The shop is overseen by Brent Samaritans Shop Sub-committee, which is a part of the Board of Trustees. 

Hours of work: 35 per week including weekends, flexible rota 


Helping to manage the day-to-day running of the shop, with particular emphasis on: 

• Optimising sales 

• Managing and training shop volunteers 

• General office administration as directed by the Manager 

• Ensuring shop policies and procedures are understood and adhered to 

• Implementing Gift Aid scheme 


Optimising sales 

• Helping to ensure the shop meets agreed sales targets 

• Initiating marketing campaigns and sales promotions 

• Ensuring all volunteers maintain the highest standards of customer care 

• Receiving, sorting and pricing donated goods 

• Signing up donors for Gift Aid scheme 

• Ensuring goods for sale are displayed effectively and attractively. 

Volunteer management and training 

• Recruiting, training, organising and supervising the team of shop volunteers 

Customers and donors 

• Developing and maintaining excellent relationships with both customers and donors 


• Applying Trading Standards regulations in the shop and ensuring all volunteers are 

aware of them 

• Operating the till and undertaking end-of-day reconciliation. Ensuring that ALL monies are properly handled and accounted for 

• Setting and maintaining rotas to ensure the shop is adequately staffed at all times 

• Ensuring all petty cash transactions are recorded accurately 

Premises management and security 

• Ensuring all areas of the shop are clean and tidy at all times and all equipment is kept in good working order 

• Conforming to procedures and policies as a key-holder 

• Ensuring that all security procedures, including those for the personal safety of staff 

and volunteers, are understood and implemented 

Health and safety 

• Ensuring that all Health and Safety regulations and procedures are understood and 

implemented by staff and volunteers 

Additional duties 

• Carrying out all reasonable additional duties deemed appropriate by the Manager 

• Responsibility for opening and shutting the shop when appropriate 

• Taking full responsibility for the running of the shop in the Manager’s absence 

• An awareness of the work and objectives of the Samaritans charity, and ensuring that 

Brent Samaritans is promoted positively at all times in the shop 

• A full understanding and commitment to all Brent Samaritans policies, including our • 

Equality and Diversity policy 

This job description is not exhaustive; you may be required from time to time to undertake other duties as required by the Manager to support the overall objectives of the charity.