Download document: Samaritans Service Evaluation (Summary)
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Research shows the impact of Samaritans services for people in emotional distress.
We carry out research to understand the impact our services have and to ensure we are providing the best possible service to our callers.
In 2010, we commissioned an independent two-year study to look at callers’ experiences of using Samaritans services and the impact on their lives. The study helped us understand how and why our service works for the people who need it and how it could be improved.
Samaritans have commissioned MEL Research to conduct an independent caller outcomes study to understand the impact our telephone helpline has on callers, both during the call, and longer-term. The findings from this study will be available next year. If you would like any more information on this, please visit MEL Research or email our Research team.
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Facing the Future is a partnership between Samaritans and Cruse Bereavement Care. It provides support to people who are bereaved by suicide through weekly group sessions.
The pilot service was evaluated in 2016-17 to measure its effectiveness.
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