Step by Step Resources

Our Step by Step team of Postvention* Advisors can offer a number of resources to help schools prepare for, and recover from, a suspected suicide within their community.

Contact the team to discuss how we can support you.

Samaritans' booklet 'Help When We Needed it Most' is a resource to help to plan and deliver an effective response. This introduction leads to the rest of the guidance, or you can download the entire booklet for free.

Resources to support you

The Help When We Needed it Most booklet gives practical guidance on how to prepare and respond effectively to a suspected or attempted suicide in a school community. The guide outlines our advice on specific issues that may arise, such as memorials and breaking the news to the school community. It aims to support a school in supporting grief and minimising the risk of further suicide. Our Postvention Advisors can provide you and your staff with copies of the booklet.

This information is available online or you can download the full booklet as a PDF. Access 'Help When We Needed it Most' online now

Our Step by Step leaflets provide specific support and advice for teachers, parents and young people who are affected by a suspected suicide. These can be accessed through the Step by Step service.  

Information for Teachers

Information for Students

Information for Parents / Carers

Local Support

Although a lot of the support we offer can be given over the telephone, we also work with Samaritans branches to offer local support. Often trained branch volunteers can come to your school to offer emotional support to your staff. We do not support young people on a school property, but we can help you to support them. Samaritans’ schools teams also offer talks on emotional health.

Other Sources of Support

There are several other organisations listed here (page 18) that may also be able to offer you specific advice or support to help you and your school community cope with the situation.

Get in touch

If your school has been affected by an attempted or suspected suicide, contact us to discuss how we can support you.


Tel: 0808 168 2528*

These contact details go direct to the Step by Step team.

*Calls are free from landlines and some mobile providers

Samaritans gave us the confidence to do things the right way 

- Head Teacher


Related Links

*Postvention is the term given to activities that assist those who have been bereaved by a suspected suicide to cope with what has happened.