In Their Words: Understanding Our Callers

In May 2025, Samaritans Ireland released a report titled In Their Words: Understanding Our Callers, which provided insight into the experiences of Samaritans' callers in Ireland.

The research on callers’ experience of using the helpline was carried out by University College Cork and funded by the HSE’s National Office of Suicide Prevention (NOSP).

600 people were surveyed, who reported high satisfaction levels with Samaritans' service.

This landmark research represents the first comprehensive examination of Samaritans’ services in Ireland from multiple perspectives. It captures the voices of those who have reached out in their darkest hours, those who have directed others to our service, and those who have witnessed the impact of that support on someone they care about.

Behind these statistics are profound human stories. “I wouldn’t be standing here today only for them,” one participant shared. Another described their experience as “literally like a hand came out and dragged me back.” These testimonials highlight the life-saving power of compassionate listening, which forms the core of our service.

The insights gathered provide us with a robust evidence base for service improvements while confirming Samaritans’ essential role in Ireland’s mental health support landscape.

This research strengthens our resolve and informs our path forward. It will help us reach more people, listen more effectively, and continue providing that crucial human connection, one conversation at a time.