Feedback, compliments and complaints form

If you have some feedback on how our service could be improved, if you have had a particularly positive experience of using our service, or if you would like to complain about an experience of our service, please complete the form below, as fully as possible, to tell us more.

If you are telling us about a positive experience of using our service, we will endeavour to pass your feedback onto the volunteer you spoke to where possible.

For more information about what happens when you make a complaint, please download our factsheet. If you have any questions at all, please contact the Quality and Service Improvement Team at Samaritans Central Office. You can find all of the ways to contact us here.

Any information provided will be processed in line with GDPR. More information can be found in our privacy policy on our website.

Which service did you use? (required)

If you called us, which number did you call?

Which branch did you speak to?

If you know which branch you spoke to, let us know here.

Which volunteer did you speak to?

If you know the name of the volunteer you spoke to, let us know here.

Was the volunteer...

When did you contact us? (required)

If you remember, please tell us which date you contacted us on.

Day

Month

Year

What time did you contact us? (required)

If you remember, please choose from the time ranges in the list. This should be the time the conversation started.

Tell us what happened. (required)

Describe your experience here.

Your name (required)

Please tell us your name here.

Your phone number (required)

We'll use this to contact you about your complaint.

Your email address (required)

We may use this to contact you about your complaint.

Captcha (required)