Lincoln listening volunteer - more information

Purpose of Role

To provide confidential emotional support for people experiencing feelings of distress or despair, including those which may lead to suicide. To provide such support by telephone, face to face, email, letter, minicom, SMS and whatever other means of communication may be adopted by Samaritans.

Activities and tasks

  • To provide confidential emotional support as above
  • To uphold Samaritans Mission, Vision and Values & Policies & Procedures
  • To provide a regular commitment to the branch, including overnight duties as required
  • To support fellow Samaritan volunteers during shared duties
  • To undertake a minimum of 5 hours on-going training each year


  • To actively listen in confidence without prejudice
  • To deal sensitively with all callers, including vulnerable people, those with mental health issues and children, as necessary
  • To follow procedures and maintain systems
  • To provide support for fellow volunteers, Leaders and branch members
  • Listening volunteers should be over 18 upon completion of their training


  • Duties to be arranged with the branch
(As a guide, the average weekly commitment is 3-4 hours plus an overnight duty approx once a month, or as required by the branch)

Location and travel

Samaritan branch


  • Samaritans initial training will develop the skills of listening volunteers to offer emotional support to callers
  • Each year, volunteers will be provided with a minimum of 5 hours of on-going training
  • The support of a duty Leader and directorate team
  • A named mentor during first six months
  • Branch and peer meetings


  • Training
  • Social events
  • Expenses