Cardiff and District Branch of the Samaritans is part of Samaritans, a charity registered in England and Wales (219432) and in Scotland (SC040604) and incorporated in England and Wales as a company limited by guarantee (757372)

Welcome to The Cardiff & District Samaritans

If something's troubling you, get in touch:

Telephone our branch:

029 2034 4022 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Cardiff Ground Floor 62 Cowbridge Road West Cardiff CF5 5BS

Usual hours open to receive callers at the door:

Monday: 3pm - 9pm
Tuesday: 9am - 9pm
Wednesday: 9am - 9pm
Thursday: 9am - 9pm
Friday: 12pm - 9pm
Saturday: 12pm - 3pm
Sunday: 9am - 9pm

Facilities for visitors with disabilities:


Cardiff and District Branch of the Samaritans is part of Samaritans, a charity registered in England and Wales (219432) and in Scotland (SC040604) and incorporated in England and Wales as a company limited by guarantee (757372)

Cardiff & District Branch of the Samaritans

One of the oldest continuously operating charities in South Wales, Cardiff & District Samaritans is an energetic and dynamic Branch which has strong links with the community and people it serves. In 2015 we celebrated our 50th Year!

As well as being available 24 hours a day to telephone callers and open for face-to-face meetings every day (please see times above), Cardiff & District Samaritans also take their message out into the wider community - regularly attending festivals such as the Cardiff Mardi Gras, the Big Cheese Festival at Caerphilly, the Royal Welsh Agricultural Show and various shows and productions at the Millennium Stadium.

Raising Funds


The Branch relies on the kind donations of businesses and members of the public.  Any donation is always gratefully received by the Branch as it means that we are able to keep the doors and phone lines open so that we can support any caller that wishes to make contact.  For more details please see our donations page.


If you have been out and about in the Cardiff and District area then you may have seen us fundraising.  We have many events throughout the year.  For more information and to get involved then take a look at our fundraising page.

Work in the community

As a charity we are passionate about working in the community.  The work we do is far reaching and includes:

University Hospital of Wales

Our initiative with the University of Hospital involves two volunteers providing a Samaritans presence in A&E. We tested this initiative previously and it was well received by the staff of A&E and people that we spoke to. Plans are being made to continue this later in the year.


The Samaritans throughout the UK work with as many schools as they can to help children learn about emotional health and provide workshops so that children can learn skills to help deal with difficult times in their lives.  Earlier this year two volunteers went to Whitchurch High School and provided sessions to the whole of Year 8 (age 12-13 years) on emotional health.  If you know a school that would like to take advantage of our teaching sessions then please take a look at our schools page.

National Rail

You may have seen Samaritans' posters on platforms and you may have seen our volunteers on the stations handing out leaflets and talking to commuters explaining what service we provide. This is part of a national campaign between Samaritans and Network Rail.

The other part of the National Rail campaign is in reaction to an incident at a Station. Our Volunteers attend at the location of the incident to offer support to passengers who may have witnessed it.

Cardiff Prison

The Listener scheme is a peer-support scheme in which selected prisoners are trained and supported by Samaritans, to listen in complete confidence to fellow prisoners who may be struggling to cope, experiencing feelings of distress or despair, or feeling suicidal.

The objectives of the Listener scheme are to reduce the number of self-inflicted deaths, reduce self-harm and help to alleviate the feelings of those in distress. The presence of a Listener scheme in a prison helps to create a better atmosphere and improve staff-prisoner relationships.

Helping Local Businesses

We have trained staff in businesses around Cardiff on communication and listening skills.  Samaritans provide support to callers and the skills that we develop and the on-going training that we receive makes us ideally equipped to train staff in communicating with customers.

If you are a business and would like your staff to be trained by us then visit our workplace training page.

Working with our Branch


We are always looking for people to join our Branch.  In addition to listening volunteers who support callers, we look for people who will help us in a variety of roles, from fundraising to administration. If you are interested in volunteering at our Branch then take a look at our volunteering page.

Cardiff & District Branch of the Samaritans

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