Are you confidential?

We do not trace calls or use technology to identify telephone numbers. Volunteers are unable to see senders’ email addresses when they reply. Everything is confidential to Samaritans unless:

• We have informed consent from a caller to pass on information
• We call an ambulance because a caller appears to be incapable of making rational decisions for him or herself
• We receive a court order requiring us to divulge information
• We are passed information about acts of terrorism or bomb warnings
• A caller attacks or threatens volunteers
• A caller deliberately prevents the service from being delivered to other caller