Other sources of help

If you're looking for specific advice or support for a particular problem, it may be useful to talk to different organisations. You can also find more specific lists for organisations in Ireland and Scotland.

You can skip to the right category using the links below.

Alcohol Housing and homelessness
Benefits and rights Mental health
Bereavement Old age
Children and young people Relationships
Counselling resources Self-harm
Debt Sexuality
Drugs Sexual or domestic abuse
Eating disorders Social isolation
Health Victims of crime


National helpline for anyone concerned about their alcohol use.

Tel: 0300 123 1110 (England and Wales)
Tel: 0800 7 314 314 (Scotland)

Charges and hours vary within nation.

Benefits and rights

Impartial advice on rights and responsibilities

Tel: 08454 040506 (England and Wales)
Tel: 0808 800 9060 (Scotland)
Tel: 08454 040505 (Welsh Speaker)
Tel: 0300 123 6262 (NI)

Charges and hours vary within nation.


Cruse arranges care for bereaved people.

Tel: 0844 477 9400
Tel: 0845 600 2227 (Cruse Scotland)

Charges and hours vary within nation.

Children and young people

Help and support for children and young people.

Tel: 0800 11 11

24 hours, free to call from landlines and mobile.


Confidential support and advice service for young people under age 35

Tel: 0800 068 41 41

Text: 07786209697

Email: pat@papyrus-uk.org


Mon-Fri: 10am-10pm

Sat-Sun: 2pm-10pm

Bank Holidays: 2pm-5pm

Counselling resources

An online source of professional counsellors and psychotherapists.

Tel: 0844 8030 240

Customer service line.


Debt advice for people in the UK.

Tel: 0800 138 1111

Mon-Fri: 8am-8pm
Saturday: 8am-4pm

Calls from landlines and mobiles are free.

Are money worries keeping you awake?

Step Changes' new campaign, Need to Sleep, is aimed at helping millions of people across the UK struggling with money worries. Financial advisors are available to offer practical advice on how to manage debt.


Tel: 0300 123 6600

Tel: 0800 587 5879

Tel: 0808 808 2234

Tel: 028 9066 4434

Hours and charges vary within nation.

Eating disorders

  • Beat (formerly Eating Disorders Association)

Support and information relating to eating disorders.

Helpline for adults: 0808 801 0677 or email help@b-eat.co.uk    

Youthline for under eighteens: 0808 801 0711 or email fyp@b-eat.co.uk

Hours and charges vary, call back service available on Youthline.


Health advice and reassurance. 111 is free from landlines and mobiles.

Tel: 111* (England, Scotland)
Tel: 0845 46 47 (NHS Direct, Wales)

Call charges may apply in Wales.
NHS England
NHS Wales
NHS Scotland

Housing and homelessness

Housing and homelessness charity offering advice and information.

Tel: 0808 800 4444 (England, Scotland)
Tel: 0845 075 5005 (Wales)
Tel: 028 9024 5640 (Northern Ireland, Housing Rights Service).

Hours and charges vary within nation.

Mental health

BACP is a membership organisation that sets standards for therapeutic practice. Their online directory can be used to locate a professional counsellor, who will usually charge for their services.

Tel: 01455 883300 (to locate a professional counsellor)

Tel: 0808 808 8000

24 hours, free from landlines and mobile phones in NI.

  • MIND (England and Wales)

Advice, support and information. Mind has a legal advice line in England and Wales.

Tel: 0300 123 3393
9am-6pm Mon-Fri, call charges may apply.

Tel: 0141 530 1000
2-4pm Mon-Fri, freephone.

Old age

Support for older people

Tel: 0800 169 6565 (England and Wales)
Tel: 0800 4 70 80 90* (Scotland)
Tel: 0808 808 7575 (Northern Ireland)

Calls and hours vary within nation.

* Age Scotland operates its helpline in partnership with The Silver Line. 

The Silver Line

Free information, friendship and advice to older people.

Tel: 0800 4 70 80 90

Open 24 hours


Counselling and workshops on relationships and family issues.

Tel: 0300 100 1234 (Relate)
Tel: 0845 119 2020 (Relationships Scotland)
Tel: 028 9032 3454 (Relate NI)

Hours vary in each nation, call charges may apply. Services usually provided at a cost.


Website for parents and carers of young people who self-harm.


Free support and information to lesbian, gay, bisexual and transgendered communities throughout the UK.

Tel: 0300 330 0630

10am-11pm daily. Call charges may apply.

Sexual or domestic abuse

Tel: 0800 085 3330
Opening hours: 10am-9pm Mon-Thurs, 10am-6pm Fri; free from landlines and some mobiles.

Support service for women experiencing domestic violence and others calling on their behalf.

Tel: 0808 2000 247
Tel: 0800 027 1234 (Scotland)
24 hours, free from landlines.

Tel: 0808 802 9999 (England, Wales & NI) 12-2:30pm and 7-9:30pm daily.
Tel: 08088 01 03 02 (Scotland) 6pm-12am daily.
Calls are free from landlines and some mobiles.

Helpline available for adult perpetrators of child sexual abuse and concerns about other adults abusing children.

Tel: 0808 1000 900

9am-9pm Mon-Thur and 9am-7pm Fri, free from landlines.

Social isolation

Charity supporting unpaid carers of family and friends.

Tel: 0808 808 7777 (England, Scotland, Wales)
Tel: 028 9043 9843, (Northern Ireland)
Hours and charges vary within nation.

Victims of crime

Help for victims of crime, witnesses and their families and friends.

Tel: 08 08 16 89 111 (England, Wales)
Tel: 0845 603 9213 (Scotland)
Tel: 028 9024 3133 (Northern Ireland)

Hours and call charges vary in each nation.

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