Welcome to The Samaritans (Norwich)

If something's troubling you, get in touch:

Telephone our branch:

01603 611 311 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Norwich 19 St. Stephen's Square Norwich NR1 3SS

Usual hours open to receive callers at the door:

7 days a week, 8am to 9pm

We've been proudly supporting the local community for more than 50 years. We currently have over 180 volunteers in our branch at 19 St Stephen’s Square, Norwich.

Most of our branch volunteers are listening volunteers, who provide emotional support by phone, email, text and to visitors at our branch and some of our volunteers are also supporting people in prisons at HMP Norwich and HMP Bure.

Last year (2014) volunteers at our branch:

  • had over 45,000 contacts

  • this included responding to over 1,500 emails

  • answering over 3,000 texts messages

  • and meeting 600 visitors as face to face callers at our branch

We also have branch support volunteers. They do vital work that contributes to running our branch, including fundraising, administration, raising awareness and working in our shops on Aylsham Road and 5 Westlegate, Norwich.

The Samaritans (Norwich) news

  • Samaritans poised to take calls as new survey reveals extent of festive loneliness and isolation

    15th December 2015
    Samaritans has released new figures showing the extent of loneliness and isolation people feel over the festive period, with a quarter believing everything feels worse at Christmas and 1 in 6 (17.3%) saying it’s the loneliest time of year. The survey also reveals that 1 in 15 (6.8%) have often spent Christmas alone, and 1 in 25 (3.8%) of those questioned have said they are with friends and family, but really spent it alone. Samaritans responded to nearly 200,000 calls for help over the festive period last year, and are seeing an increasing demand for their services, responding to more than 5.3 million calls for help last year.
  • New support offered to vulnerable police detainees

    25th October 2015
    Police Investigation Centres (PICs) in Norfolk and Suffolk Constabularies will be offering more support to vulnerable people taken into custody than ever before, as part of a ground-breaking agreement.
  • Norwich Samaritans urges people To ’Talk To Us’

    22nd July 2015
    Volunteers for leading charity Samaritans are running an awareness raising event in Norwich on Friday 24th July 2015 to encourage people to reach out for support if they are struggling to cope. Come along and meet volunteers from your local branch in Norwich and find out what Samaritans does locally.