Welcome to The Samaritans (Norwich)

If something's troubling you, get in touch:

Telephone our branch:

01603 611 311 (local call charges apply)

National telephone:

116 123 (this number is free to call)

Visit our branch:

Samaritans Norwich 19 St. Stephen's Square Norwich NR1 3SS

Usual hours open to receive callers at the door:

7 days a week, 8am to 9pm

We've been proudly supporting the local community for more than 50 years and currently have over 180 volunteers in our branch at 19 St Stephen’s Square, Norwich.

Our branch is made up of mostly listening volunteers, who provide emotional support by phone, email, text and face to face. We also support people in prisons at HMP Norwich and HMP Bure.

In 2015 our branch:

  •     received over 51,000 calls for help
  •     responded to over 1,500 emails
  •     answered more than 3,500 texts messages
  •     and met with 599 face to face visitors at our branch

We also have branch support volunteers. They do vital work that contributes to running our branch, including fundraising, administration, raising awareness and working in our shops on Aylsham Road and 5 Westlegate, Norwich. 

Here are our latest & upcoming Fundraising & Outreach events.

You can find out more about volunteering with us and meeting other Samaritans by attending our next Information Morning at 10am on 3rd September 2016.

If you would like to learn more about Norwich Samaritans please read the information below.

Volunteer with us 

Are you interested in becoming a listening or support volunteer with Norwich Samaritans?

Find out more about volunteering with us, including:

  • why you should volunteer
  • how to get involved
  •  who volunteers for us

Fundraising & Donating 

We're dependent on your donations and fundraising efforts to run our branch and continue supporting callers.

Learn more about getting involved with branch fundraising and donating to us, including:

  • why we need to raise funds
  • fundraising events you could do
  • how to make a donation

Our Shops

Our shops on Aylsham Road and Westlegate in  Norwich are great places to shop or work as a support volunteer. It's also an important source of funding to keep our Branch running.

Read more about our shops, including: 

  • what things we sell
  • how you can donate items
  • who to contact to volunteer 

Get in touch

You can contact Norwich Samaritans online in two ways:

The Samaritans (Norwich) news

  • We don't just hear you, we listen say Norwich Samaritans

    23rd February 2016
    Norwich Samaritans back new awareness raising campaign. Samaritans volunteers in Norwich are helping to promote the charity’s brand new ‘We Listen’ campaign, which lets people know that anyone can call Samaritans, whatever they’re going through.
  • Samaritans poised to take calls as new survey reveals extent of festive loneliness and isolation

    15th December 2015
    Samaritans has released new figures showing the extent of loneliness and isolation people feel over the festive period, with a quarter believing everything feels worse at Christmas and 1 in 6 (17.3%) saying it’s the loneliest time of year. The survey also reveals that 1 in 15 (6.8%) have often spent Christmas alone, and 1 in 25 (3.8%) of those questioned have said they are with friends and family, but really spent it alone. Samaritans responded to nearly 200,000 calls for help over the festive period last year, and are seeing an increasing demand for their services, responding to more than 5.3 million calls for help last year.