Samaritans
Things on your mind?

Facts and figures

Samaritans information taken from the Information Resource Pack 2009.

Download the Information Resource Pack 2009

 

Download Samaritans Suicide Statistics 1998-2007

Numbers of Contacts

In 2008 Samaritans received almost 5,159,698 contacts by phone, email, letter, mincom, face-to-face at a branch, through our work in prisons, and at local and national festivals and other events.

47% of these contacts (mostly by phone) were silent contacts where the caller did not speak or ends the call very quickly.

Means of Contact

  • 89% of calls were made by phone – this was the most common method of contact.
  • 160,351 contacts by email.
  • 30,131 face-to-face contacts in branches.
  • 16,138 face-to-face contacts at festivals, prisons, and other settings


Dialogue Contacts against Number of Active Volunteers 1984 to 2008

Dialogue contacts against number of Samaritans volunteers 1992 - 2008
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Who Contacts Samaritans

Samaritans received 11,787 more contacts from men than from women in 2008.

Suicidal Contacts

  • In 19% of telephone contacts to Samaritans, the caller expressed suicidal feelings at the time of the call.
  • In 36% of email contacts to Samaritans, the caller expressed suicidal feelings at that time.

More statistics about suicide

Samaritan Volunteers

There were a total of 18,179 volunteers in 2008 including:

  • 14,905 active volunteers
  • 1,863 temporarily inactive volunteers
  • 1,409 support and shop volunteers

68% of active volunteers are women.

Almost 3,664 people were newly recruited and trained as Samaritans volunteers in 2008.

2,905 volunteers resigned last year.

More statistics about Samaritans

 


Samaritans dialogue contacts in 2008

Samaritans dialogue contacts in 2008
See larger image