Facts and figures
All information taken from the Information Resource Pack
2007.
Download the
Information Resource Pack 2008
Numbers of Contacts
In 2007 Samaritans received almost 5,319,462 contacts, by
phone, email, letter, face-to-face at a branch, through our work in
prisons, and at local and national festivals and other events.
48% of these contacts (mostly by phone) were ‘snap’ or silent
contacts; this was over 2,500,000 contacts.
Means of Contact
- 90% of calls were made by phone – this was the most common
method of contact.
- 137,627 contacts by email – a growth of some 24% between 2004
and 2005.
- 39,336 face-to-face contacts in branches.
Dialogue contacts against number of
Samaritans volunteers 1992 - 2007
See larger image
Who Contacts
Samaritans receives more contacts from men (49%) than from women
(45%). 6% were unidentifiable.
Suicidal Contacts
In 21% (571490) of contacts to Samaritans, the caller expressed
suicidal feelings at the time of the call.
More
statistics about suicide
Samaritan Volunteers
There were a total of 16534 volunteers (active and inactive) in
2007. The majority of active volunteers are women - 61%.
Almost 3,559 people were newly recruited and trained as
Samaritans volunteers in 2007
More
statistics about Samaritans
Samaritans dialogue contacts in
2007
See larger image
Samaritan's Service
Last year our active volunteers gave 2,058,744 hours of their
time to provide confidential emotional support.
This amounts to an average of over 20 working days a year per
active volunteer.
The cost to Samaritans
If our volunteers were paid at an average wage of £11.34 per
hour, the cost to Samaritans would be £23.3m per year.