Samaritans
Things on your mind?

Facts and figures

Every 6 seconds, someone makes contact with Samaritans.

Every 12 seconds, Samaritans receives a contact in which someone feels able to speak, type or write about their feelings.

Every 60 seconds, Samaritans receives a contact from someone who has suicidal feelings.

Numbers of contacts to Samaritans

In 2009 Samaritans received 5,074,880 contacts, by phone, email, text, letter, minicom, Typetalk, face-to-face at a branch, and at local and national festivals and other events.

Means of contacting Samaritans in 2009

  • 87% of calls were made by phone
  • 6% of contacts were by email.
  • 5% were by text
  • 1% were face-to-face contacts in branches.

Information Resource Pack

The Information Resource Pack 2010 contains facts and figures about our service in 2009.

Suicide statistics 1999-2008

This leaflet includes statistics on trends in suicide in each of the nations within the UK and
Republic of Ireland.

Download Samaritans Suicide Statistics 1999-2008

Samaritans volunteers

There were a total of 18,470 volunteers in 2009 including:

  • 15,423  active volunteers
  • 1,744 temporarily inactive volunteers
  • 1,303 support and shop volunteers

There is an average of 85 listening volunteers (76 active and 9 inactive) in each of the 201
branches in the UK and Ireland and Irish Festival Group.

  • 2,253 volunteers were involved in outreach and public awareness work in 2009
  • 776 branch volunteers supporting the Listener scheme in prisons.
  • 4,304 new volunteers completed their training in 2009

Volunteers and number of calls, 1984-2009

Dialogue contacts against number of Samaritans volunteers 1992 - 2008
See larger image

 

Suicidal contacts

  • In 19% of telephone contacts to Samaritans, the caller expressed suicidal feelings at the time of the call.
  • In 40% of email contacts to Samaritans, the caller expressed suicidal feelings at that time.
  • In 49% of text contacts to Samaritans, the caller expressed suicidal feelings at that time.

Types of dialogue contacts in 2009

Samaritans dialogue contacts in 2008

 

More statistics about Samaritans

Suicide data for 2009