One-off SMS donations

Text-to-donate is a quick and easy way to donate to Samaritans. If you've already texted a donation, thank you so much. You’re helping to change people’s lives.

Samaritans will receive 100% of all text donations! So every penny really does count.

If you would like to donate £3 to us, just text SUPPORT to 70123; terms and conditions below. Your text will be charged at £3 plus one message at your standard network rate (based on your service provider rates).

The following campaigns are live until the closing date shown:

  • Text SUPPORT to 70123 to give £3 (until 31st March 2017)

Please note if you text after the closing date or you get the keyword or short code wrong when you text, you may still be charged your standard network message charge. You won't be charged the donation as you won't be donating to Samaritans.

You can only donate from a UK mobile phone number. You cannot donate using this service from a mobile phone number from Republic of Ireland, Channel Islands or Isle of Man.

If you donate using this service from a UK mobile abroad, you may incur additional network charges.

You must obtain permission from the bill payer before sending a text message. You must be 16 years old or over to send a text donation.

Samaritans does not accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received.

There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

If you would like to donate more to Samaritans, you're in luck. Here's the link to donate on this website.

Unsubscribe

If you text-to-donate, you'll receive a reply text message with an option to opt-out of further texts or calls and a link to this page. We will automatically send this to you after we receive your initial message, but it may take a few hours for you to receive this reply. If you don’t receive a reply, please call us so that we can look into it. Any repeat texts will result in repeat donations.

Text-to-donate enables you to donate and receive information about the work of Samaritans and by using it you agree that we may contact you in the future. If you’d prefer not to hear from us again, you can opt out by:

Texting NOCOMMS SAM to 70060 (You’ll be charged one standard rate text message to send an opt-out text. This is charged by your network provider.)

Calling +44(0)20 3282 7863 (call charges apply)

This SMS service is being provided for Samaritans by Open Fundraising Limited, Holborn Studios 49 -50 Eagle Wharf Road, London, N1 7ED.

If you have any other questions or concerns about your donation, please contact our Supporter Care team at Samaritans:

Supporter Care email: supportercare@samaritans.org
Supporter Care telephone: +44 (0)3709 00 00 32

The Supporter Care telephone is only available 9am - 5pm in the UK, but there's a voicemail service if you want to leave a message.

Samaritans is a registered charity in England and Wales (219432) and in Scotland (SC040604).

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred.

Monthly donations via your mobile phone

This is a monthly subscription service where you can donate £3 a month through your mobile phone bill. We will send you a free text message the day before your gift is due, to remind you about your donation. If you are happy to give, you don’t need to do anything and you will be charged £3.

In these text messages, we will send you links to images, films and other content that you can view on an internet enabled phone or computer so you can see the difference your donations are making every month. You won’t be charged for this content, but as with any mobile browsing, viewing it could mean you incur charges from your network provider.

Samaritans will receive 100% of your gift.

If you would like to donate £3 every month through your phone, just put your mobile number in our form here; full terms and conditions below.

By using this service you agree that we will text you every month to remind you that your gift is due. Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred.

Skipping a monthly donation

If you would prefer not to give a donation one month, simply reply SKIP within 24 hours of receiving the text and we will not take your donation that month. We’ll still send you a free text message the following month to remind you we’re planning to take your next gift. Please note, texting SKIP will cost one standard rate text message. This is charged by your network provider.

If your phone is out of range or switched off when we send the free text message, you don’t need to worry. We will only take your gift 24 hours after we know that your phone has received our message.

Ending your regular support

We hope that you won’t cancel your monthly gift and you will use the SKIP option if you decide not to give in a particular month. However, if you want to end your gifts permanently, you can text STOP to 70002 or call our provider, Open Fundraising Limited, who administer our mobile donations on 020 3282 7862 to unsubscribe. Please note, texting STOP will cost one standard rate text message and any calls will be charged at the usual rate. These are charged by your network provider.

If you have any other questions or concerns about your donation, please contact our Supporter Care team:

Supporter Care email: supportercare@samaritans.org
Supporter Care telephone: +44 (0)3709 00 00 32

The Supporter Care telephone is only available 9am-5pm in the UK, but there's a voicemail service if you want to leave a message.

Samaritans is a registered charity in England and Wales (219432) and in Scotland (SC040604).

This SMS service is being provided for Samaritans by Open Fundraising Limited, Holborn Studios 49 -50 Eagle Wharf Road, London, N1 7ED.

Data protection

Your data will be handled in accordance with the Data Protection Act 1998 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where such transfer is a necessary part of our activities, or we are required to do so by operation of law.