Call charges

Calls to 0845 numbers generally cost between 1p and 10.5p a minute from landlines, and 12p-41p from mobiles.  However, depending upon your provider, calls to 0845 numbers can be free to call for up to an hour, during the inclusive minutes of your call package.

Checking the cost

The cost of calling the UK national number 08457 909090 depends on your phone provider and your contract with them. To be sure how much it costs to call us, contact your provider.

Our many branches across the UK and Ireland sometimes have local numbers to call directly. This costs you the same as dialling any other local number. If there’s no-one available to answer your call, you’ll be passed to a volunteer available at another branch, but you’ll pay the cost of a local call no matter which branch answers your call.

Why do I have to pay for the call?

We’d prefer if you could use all our services for free, but Samaritans depend on donations from the public. Unfortunately, we can’t afford to pay for the millions of calls we get each year.

How much it costs to phone us depends on which landline or mobile service provider you use, and whether you dial our national number or a local branch number.

Please note that the telecom providers do not pay Samaritans any part of the cost of your call in the UK.

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