About the call

When you're ready, we're here to listen.

You don’t have to give your real name or any personal information if you don’t want to.

The quickest way to contact us and get a response is by phone.

About the call

Our trained volunteers are able to listen to you any time day or night. We can help you talk through whatever is troubling you, find the answers that are right for you, and offer support.

You don’t have to give your real name or any personal information if you don’t want to.

How quickly we’ll respond

When you call us, if your nearest branch is busy you will be re-routed to the next nearest branch to you, and so on, until you get an available line. This is so we can try to prevent you ever getting an engaged tone.

Of course we aim for everyone to get through to someone straight away, but we can’t always guarantee that as it depends on the number of volunteers we have on the phones at that time. But 8 out of 9 calls are answered first time.

We know it's difficult

It takes a lot of courage to ask for help. It can be difficult to talk about what’s troubling you.

Saying it out loud or writing it down for the first time can be an important step in confronting whatever is troubling you. 

It’s fine to take your time and start wherever you need to. 

Phone conversations can last as long as you need them to. It doesn't matter.

Same support from all volunteers

Generally you will speak to a different volunteer each time you call.

Our priority is to make sure you get support from someone as quickly as possible, so we'll find the first available volunteer.

Ensuring your privacy

When you call Samaritans, your number is not displayed to our volunteer.

The phones we use don’t have caller display information on them.

Related links

Support our service

We know our service can help people before it's too late.

But we’re a charity, and it’s your kind donations that keep our helpline open. If you can, please support us today.