Privacy statement: Samaritans’ Education services

The purpose of this statement is to be clear and transparent about how Samaritans uses your personal information when you register for, or receive, any of our education services.

When we visit schools and colleges

Samaritans is made up of branches across the UK, the Republic of Ireland, the Channel Islands and the Isle of Man, some of which are registered as independent charities. When we provide talks and workshops and any other type of visit to an educational establishment or youth setting, the relevant branch will record the visit on our secure database.

This record will include:

  • the name and address of the organisation
  • the type of visit that we have carried out
  • the number of young people we have talked to

This is used only within Samaritans and never shared externally. The Education Service team at Samaritans' central office may use this information to monitor and improve the services that we offer. The team may also share statistical, anonymised data (such as the number of schools we have visited or the number of young people we have spoken to) externally for fundraising and awareness raising purposes.


If you register on our website, we store the information that you provide for Samaritans purposes only, as is stated on the registration form. This is not shared externally. Your information is kept for two years. We may contact you to ask you for feedback about the DEAL resources if you have given us permission to do so.

Step by Step

If you ask us for information or advice about Step by Step, our postvention service, or we offer you support, we keep a record of your organisation name, address and contact details on a secure database. This is so that we can keep a record of our activities and which schools we have worked with. This information is only for Samaritans' use. If you have given us permission to do so, we will use the email address that you provide to ask you for feedback on the service three months after we have first been in touch.

We will not pass your contact details to anyone else without your permission.

We keep an ongoing record of any visits or activities that we undertake as part of the service. 

For information about how Samaritans handles personal data when we provide emotional support as part of a Step by Step response to staff, parents or students in schools and colleges, please go to our full privacy statement.