Privacy statement: Samaritans’ Education services

The education service team collect information to monitor and improve the services that we offer.

When we visit schools and colleges

When we provide talks and workshops and any other type of visit to an educational establishment or youth setting, we record the visit on our secure database.

We record:

  • the name and address of the organisation
  • the type of visit that we have carried out
  • the number of young people we have talked to

This is used only within Samaritans and never shared externally. We may use statistical, anonymised  data from this information to share externally for fundraising and awareness raising purposes.

The statistical information includes:

  • numbers of schools visited
  • number of young people spoken to


If you register on our website, we store the information that you provide for our own purposes, as is stated on the form. This is not shared externally. The information is kept for 5 years. We may contact you to ask you for feedback about the DEAL resources if you have given us permission to do so.

Step by Step

If you ask us for information or advice about Step by Step, our postvention service, or we offer you support, we keep a record of your organisation name and address on a secure database. This is so that we can keep a record of our activities and which schools we have worked with. This information is only for Samaritans use. We will need to store contact details if we are talking to you, we will ask your permission to store these so that we do not have to ask or search for them each time. We use the email address that you provide to ask you for feedback on the service 3 months after we have first been in touch.

We will not pass your contact details to anyone else without your permission.

We keep an ongoing record of any visits or activities that we undertake as part of the service. The details of our activities are deleted after 5 years.

Occasionally we may ask you to fill in questionnaires or surveys whilst online. The data collected by the questionnaire or survey will only be used for the purpose stated on the form.

When we provide emotional support to staff and parents in schools and colleges (or students over 18)

We keep internal records of any contacts we have had, these records are kept for a limited amount of time and are for our records only.

We’ll never pass any of this information on to any other organisation, except in the following situations:

  • We receive a call about acts of terrorism or bomb warnings
  • We receive a court order requiring us to share information
  • We call an ambulance if during the course of a contact it appears that you are not able to make a decision for yourself.
  • We are working in partnership with another organisation and you have given consent for your information to be shared
  • You directly ask us to pass on information about you to someone else
  • You threaten the safety of our volunteers
  • You compromise the delivery of our service, for example by making it difficult for other people to get through, or by misusing telephony or other technology
  • You are in a situation which has or could cause you harm, you have given us information that identifies you and you are unable to make decisions for yourself.  This applies to all young people under 13, and in some circumstances to older children and adults.  If we are worried about this situation, we will always talk to you about it first.  Further information about our confidentiality can be found here.
  • You provide information that identifies someone who has caused harm or says they are going to cause harm to a child or vulnerable adult
  • We may contact you to offer our support if you are referred to us by another organisation or individual.  Once we have contacted you we will destroy your contact details, unless you agree to further contact – in which case we will, with your consent, keep the contact details.

Sharing information outside of Samaritans

Samaritans will keep your personal information confidential, unless we are required to disclose it in connection with a police investigation and/or we have reason to believe that you may present a risk of harm to others.