What can I do?

There are a number of ways you can support Samaritans, from listening to someone who needs you, to helping out in our charity shops or supporting your local branch with their marketing and PR.

Support Samaritans as a listening volunteer

Listening volunteers listen to anyone that calls, texts, emails or visits a Samaritans branch who may be going through a difficult time or might be struggling to cope.

The work has been fascinating and rewarding, with a great sense of achievement, particularly when Callers phone with their thanks for helping them through a particularly difficult period in their lives.

- Jack

You don’t need to have any experience to be a listening volunteer – just be patient, able to listen and to be open-minded. 

Following our selection activities and an interview we offer full training.


Support Samaritans in other ways

Volunteers also help to support Samaritans in many other ways and they are all vital in ensuring that the branch can run effectively to provide our services and ensure that people know about us. You can help in various ways including:

  • Marketing, through PR or social media, by being responsible for your branch website or Twitter feed
  • IT support – keeping branch technology up and running
  • Fundraising is a key part of keeping our services running, so you could organise fundraising events to raise funds
  • Creating partnerships with other local organisations. It is important that we keep letting people know we are here to help them, so you could help to get our message into the community through outreach events
  • When we receive volunteer enquiries it’s important that volunteers are responded to quickly and feel valued.  We have a role in branches to respond to volunteer enquires and communicate with new volunteers through their journey
  • Branches need administrative support to ensure there are enough volunteers are on shift for us to provide our service
  • Volunteer in a charity shop and help to raise vital funds to support our branches and keep our services running for our callers

As you can see there are many ways to support Samaritans as a volunteer and there may be other ways you can help.

I was thrilled to learn that I could use my PR skills to help my local branch as their Publicity Officer. This could be writing news item for the Samaritans website, sending a press release to journalists, arranging an interview with a local radio station, or tweeting to my branch’s local MP!

- Nicola

Be a trustee – find out more

Find out more about volunteering by registering to be invited to an information session at your chosen branch.

Rail Industry Million Hour Challenge

We are delighted to be working with staff across the rail industry on this exciting volunteering initiative. Find out more here.


Is there anything we haven’t answered? You can contact our central volunteering team with your queries here, or check out 'what else might I need to know'.

If you'd like to help support us in other ways, why not consider making a donation?