Welsh Language Project
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Samaritans in Wales have launched a significant new study to research people’s attitudes towards using our confidential helpline in Welsh.
We are creating a partnership with the Welsh Language Board and Estyn Llaw to research attitudes and opinions amongst the public, the voluntary sector and Samaritans volunteers.
Currently Samaritans runs a Welsh language helpline (0300 123 3011) from its Bangor branch in North Wales however we are unable to run this as a 24/7 service. Samaritans are researching more fully Welsh speakers’ attitudes to using Samaritans service, how accessible we are and what any barriers to contacting us might be.
Meirion Prys Jones, Chief Executive of the Welsh Language Board commented:
The Welsh Language Board welcomes the thorough approach taken by the Samaritans towards assessing the Welsh language needs and requirements of their service users. We would always encourage organisations to carefully plan their service development so that they can focus on delivering the right bilingual services where and when they are needed most. We are pleased that Estyn Llaw, a project sponsored by the Board, will be on hand to support the Samaritans in conducting this study.