Samaritans comment on the findings of ‘Prison Communications Inquiry’ report

Commenting on the findings of ‘Prison Communications Inquiry’ report, published today, Fiona Malcolm, Executive Director of Operations at Samaritans said:

“We are very concerned to learn that one call to Samaritans in a SERCO prison was listened to as a result of human error. Samaritans takes its commitment to confidentiality for callers extremely seriously and we are working closely with the National Offender Management Service (NOMS) to ensure that the Prison Service Instructions PSI49/2011, which clearly state that calls to Samaritans must not be recorded or monitored, are fully understood and adhered to.”

Read the full report here.