More people who contact Cardiff Samaritans discuss financial issues

The numbers of people contacting Samaritans Cardiff branch discussing financial worries increased last year, the charity’s annual snapshot survey has found.

During the week surveyed in November 2014, 8.6 per cent of those who contacted Samaritans talked about their financial worries, compared with just under 6 per cent the year before.

The survey was compiled from contacts recorded by five Samaritans’ branches around the UK and Ireland, between 24-30 November in 2014, involving a total of just over 2,000 people. These calls for help were made via telephone, email, SMS and face to face meetings in the branches.

More men than women called the Cardiff branch and were more likely to discuss financial issues. Calls from both sexes rose from 234 in 2013 to 304 during the week surveyed in 2014. A hundred and fifty-four men and 132 women called the branch in total, and 9.1 per cent of the men and 5.3 per cent of the women talked about financial issues.

Overall, the survey found around a third of people who contacted the five branches in November 2014 mentioned loneliness. Figures for loneliness and isolation were included for the first time last year.

As well as feeling lonely, there was a small rise in people contacting the branch discussing employment concerns in November 2014, 5.6 per cent compared with 5 per cent the year before.

Sarah Stone, Samaritans’ Executive Director for Wales said: “This demonstrates the value of the Samaritans service; our volunteers are always there to listen to people who need help and someone to talk to about whatever is getting to them, whether that is loneliness, depression or financial worries.

“The volunteers are ordinary people who keep everything they are told private so that anyone who calls can be themselves, whatever has happened to them.

Sarah added: “As a charity we rely on the dedication of our 21,000 volunteers and donations from the public to keep our helpline and other services open, so that people know they will always have someone to turn to.”

For more information about the work of Samaritans, please contact Samaritans’ press office on: 020 8394 8300 or email

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