Developing Samaritans’ Welsh Language Services

We know that when people contact Samaritans they will usually feel most comfortable expressing their feelings openly in their preferred language, and we are committed to providing an effective bilingual service.

Samaritans have spent 18 months working with the charity Estyn Llaw to measure the perceptions and opinions of our services by Welsh speakers across Wales.  We are now using this evidence base to plan our bilingual work and our work using the Welsh language in future.

We have made considerable progress in developing our Welsh language services and established a Welsh language telephone line in 2009. However the latest report from Estyn Llaw, published in April 2013, highlights key areas Samaritans needs to develop to promote and engage Welsh speakers in our work.

Estyn Llaw has made a series of recommendations which will be integrated into a new Welsh language scheme for Samaritans in Wales.  And in Autumn 2013 we are launching a local advertising campaign aimed at raising awareness of Samaritans’ Welsh language services and telephone line (Y Samariaid, Llinell gymraeg 0300 123 3011 7pm-11pm bob dydd).

For more information, please contact Amy Lloyd at a.lloyd@samaritans.org

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