SHUSH listening tip 4: Say it back

Check you’ve understood, but don’t interrupt or offer a solution.

Say it back

Repeating something back to somebody is a really good way to reassure them that they have your undivided attention and you can check to see that you’re hearing what they want you to hear, not putting your own interpretation on the conversation.

You are asking someone if you have understood them properly. They will know you are paying proper attention to them, and you care about what they are saying.

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Say it back - Samaritans proving Listening Tips